New American Funding Reviews
Review by Jarod Suhr for Jordan Gardner
Completed transaction on November 12, 2025
In the early stages of loan shopping, I asked for loan estimates with specific parameters such as term length, zero discount points applied, a range of down payment options, and comparisons of VA vs. conventional. On at least one occasion, Jordan quoted loan rates that did not match my request (for example, applying points to make the interest rate appear more favorable, but stating that there were zero points applied). From my perspective, this appears to be bait-and-switch marketing which some lendees may not detect. Additionally, my loan processor took multiple days to review my response to her initial request for information and only did so when I prompted her with a second email and a phone call. She seemed unfamiliar with verifying income for active duty military service, and requests for me to prove my emplpoyment via MyBiz+ delayed the processing time. Her subsequent requests for information were generally unclear and I had to call several times to ask what information she needed. I don't believe I received priority service from the loan officer or processor, and although the loan I received was ultimately acceptable, I struggle to find a reason to recommend NAF.
Review by Hilton Barth Slung Jr. for New Nostrand
Completed transaction on November 10, 2025
Honestly, there was just a serious.lack of communication. The job got done and as far as I can tell was done very well. However; I asked questions I never got answers to and things were scheduled for me without a head's up. For example: Found out on a Thursday or Friday that an appraisal was needed on the following Monday along with $595 with absolutely no forewarning of that. I would get links through e-mails to sign documents and the links would not always work, but when I brought that up I would just get another e-mail with the same link. At no point in the process did I know what was coming next. It made me very nervous throughout the process. All was fine and I feel like Ralph really helped me get a great deal and a great setup. Better than I ever hoped for honestly, but I was not aware of that until the very end.
Review by Elizabeth Swanso for New Basiliere
Completed transaction on November 8, 2025
The buyer had a ton of conditions, that did not help Bryce at all. Plus the buyer took forever to take action since he works 3rd shift.
Review by Sarah Kenny for New Adams
Completed transaction on November 7, 2025
Communication could be better when issues arose. The appraisal was a mess. I Just found out the insurance amount was wrong that was included on the closing disclosure it didn’t match quote from my insurance provider now they have to refund. Overall was a stressful process.
Review by Mary Jo Garascia for New Hanagan
Completed transaction on November 7, 2025
Not consistent communication given to both parties
Review by Nora Job for Shan Dobani
Completed transaction on November 7, 2025
More communication from the lender. The experience for my clients was very frustrating. This was not on Shane but Sarah and the team. Request for income documents occurred one day before closing. During the process we were told twice that we would need to move closing. I think verification of documents should be a higher priority.
Review by Billy Fergerson for New Basiliere
Completed transaction on November 3, 2025
informing client of changes before client sign documents.
Review by Spencer Mitchell for New Wilson
Completed transaction on October 31, 2025
My buyer had a lot of questions and didn't communicate well with brian.
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