New American Funding Reviews

I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.

Phat Chau was great and helpful. Also got back to me whenever I called/emailed. Processor was good but hampered by underwriting. Underwriting was ridiculous. My credit rating is very high as well as income/assets. But they did a few things I’ve never had before. I had to pay off a few debts which was OK but they included a $16 and $338 bill. Silly. They also wanted a green card. ?????? My family has been here for generations. They finally admitted that was a mistake. And a few others minor annoyances. Overall the loan got done but???? Hence 3 stars and not 4 or 5.

got the job done

Your team stepped in when a previous lender could not make it work for my client. And so for that, I'm incredibly grateful. You made this deal happen! My critical feedback is more around the communication. I requested on several occasions to be included in the correspondence between your team and my client, but that never happened. And as a result, I never felt like we were working as a team to help the buyer-client. There were a lot of redundancies that could have been avoided.

We were provided a rate sheet with a .5% loan origin fee. The contract provided had it at .75%, a difference of hundreds of dollars. I had to question why as we were never contacted regarding the increase—only getting affirmation and vague details after calling. Due to time considerations we continued the process. However, we will do business elsewhere next time.

I personally did not communicate with Bonnie, my husband did and was given some incorrect info from what he said. We also paid for an appraisal of our property, which was quite obviously done incorrectly. We are requesting an accurate appraisal of our home as soon as you can get this lined up. There were blatant flaws in the appraisal of our home.

In the beginning, communication was great and very engaging. I was pushed to quickly pay for the appraisal, and quickly get in documents, to close the loan. I did so, then things took a long time and the roles reversed to where I was emailing and calling and asking for updates. I expressed that I felt as though there was a lag in communication and the response was that they felt as though they've been answering my questions. My questions were answered. However, I felt as though the communication should have continued to be proactive instead of reactive to me reaching out asking what the status was and what was going on. The loan also took longer than 30 days to close. I was told that they got an influx of applicants and that caused the delay. That is great for business, but it does not feel good as a customer making such a large transaction to be placed on the back burner. I would advise team members to schedule regular updates and if a loan closing is going to be prolonged, let the customer know up front. Also, ensure there is clear communication with the scheduled appraisal team. I was told to hurry up and pay and schedule within a week, only to have to wait for the appraisal team to respond and have availability that conflicted with the verbal deadline O was given. I want to feel like I matter throughout the entire process. Unfortunately, once the money was paid out on my end and it was time for closing, I felt as though I was an annoyance to New American Funding, not a valued customer.

Constant changing requests of documents which had been sent previously. Much if this was due to loan coordinator, Claudia. Emails sent to wrong people, not correctly reading documents. Final CD was received just minutes before scheduled closing time. Not the most competent and efficient transaction.