New American Funding Reviews

They really want me to rate them. Lots of emails to get me to fill out a survey after. They did their jobs. Not a life changing experience.

Employee accountability could be better. We very nearly didn't get our mortgage because our 1st loan officer was giving false information and he got fired. The 2nd loan officer we got was much better with communication and honesty. It was extremely stressful but thankfully it worked out in the end

The loan officer I worked with was fantastic. The underwriter for my case however had no regard for my time, my privacy, or my needs. I was just another risk assessment in line and my life was put on hold for nearly a week trying to accommodate these people and get them the new documents they requested each day. It felt like I was working 9-5 right with them trying to get everything they needed in. It got to be so invasive of a process when it came to my personal life, job, and family relationships that I had to send in relationship disclosures and proof that my grandfather is my grandfather. It was just wild. My friends who have bought houses told me they didn’t have to go through so much and one had worse credit than I do and he was still able to obtain a loan with half the hassle, had I known where he got his loan through I would have went there instead of New American Funding. If you’re looking to close on a deal quickly, I wouldn’t recommend. The website claims they’ll close within 14 business days. I had to extend my already 1 month closing time by a week so that they could finish my loan process. No seller credit was provided. Just overall I’m relieved the process is over and my loan is funded but I wouldn’t recommend this company to anybody trying to obtain a FHA quickly.

Very very disorganized. My loan consultant Kalee was amazing! She is the reason they are getting 3 stars. Underwriting going back on what they claim they “accepted” processors not know there job. I could put down names but I’ll keep it professional. Honestly the reason we stuck it out was because of Kalee. She was a rockstar through it all. They did get us closed after a whole day of fighting with them. Requesting paperwork they already have. THE DAY OF CLOSING AFTER WE WERE CONFIRMED TO CLOSE! So the time went from 10:30 to 2 then to 4 which is when we finally closed. Probably better off if you have anything on your credit to go with an actual bank. Also don’t call them (processor or underwriting) out if they are wrong because they will jack you around because you did your research and found out they were wrong.

Took months to close my loan. Terrible communication with the notary to close my loan.

They have decent rates and our loan officer Sam Sanandajifar was very helpful! But their team (Julie H.) is very slow and not very efficient in the process of figuring what loan docs they already have and very slow in getting the loan closed. We were told we could close 1st week of Sept, then the 2nd week, and finally closed the 3rd week, costing us more loan fees and late fees! Time is money and it kept getting delayed by their BS of one dept not knowing what docs were still needed, when they had them the whole time! And ours was such a simple refi, since we had just bought the house less than 2 yrs prior, so all docs were in order. Overall just a very frustrating experience!

Phat Chau was great and helpful. Also got back to me whenever I called/emailed. Processor was good but hampered by underwriting. Underwriting was ridiculous. My credit rating is very high as well as income/assets. But they did a few things I’ve never had before. I had to pay off a few debts which was OK but they included a $16 and $338 bill. Silly. They also wanted a green card. ?????? My family has been here for generations. They finally admitted that was a mistake. And a few others minor annoyances. Overall the loan got done but???? Hence 3 stars and not 4 or 5.

The first half of the experience was long and drawn out, while we are sitting there waiting around for all to close, all derails to a stop. Then another great employee, Jennifer stepped in and got things back on the track again. That is good news, but in the dead time the Feds changed the rate and we got stuck with high rates. Where was the person that needed to step in and make things right? Customer Service is becoming a thing of the past, just a no-care attitude, no accountability for people being tossed around like animals. It is all about the all mighty dollar, take it or leave it my friend. I was not brought up with this type of behavior, my parents taught me kindness, consideration, respect and good common sense. This world is teaching everyone to be a person about self and no consideration for others. What are your thoughts?