New American Funding Reviews

As a first-time homebuyer, I entered this process with a mix of excitement and uncertainty. While I appreciated the convenience of handling much of the process online, the closing phase became increasingly stressful due to unclear communication around financial requirements and account standards. I was sent documents to review and sign, often without a clear explanation of what I was agreeing to. I did my best to read through everything and make sense of it, but I often felt unsure and hoped that my best interests were being considered. Given the significance of this commitment, I believe a phone call to walk through the documents—particularly during the final stages—should be a standard part of the process. When I did request a call, Bjorn was available and very helpful. He took the time to walk me through what I needed to understand, which made a big difference. That kind of support shouldn’t be something a buyer has to ask for—it should be built into the experience. Ryan was very patient and professional throughout the process. He made an effort to help me understand the steps and reassured me when I felt overwhelmed. His calm demeanor helped ease my nerves. In summary, while I’m grateful to have reached the finish line, I believe the experience could be significantly improved with more proactive, personalized communication—especially during the closing process. For first-time buyers, that extra layer of support is not just helpful—it’s essential.

Initially great communication until the title company got involved. We inherited house & we have common names. Unbeknownst to us there were weird liens. However, Ashlie at the title company was not proactive at pursuing clearing error liens & infact proven incompetent for example sending a copy of a judgment to clear when in fact the judgement clearly stated in favor of applicant. It took the applicants to point this out! There were many other issues both with delays in communication & follow up with the loan processor (who was great) that cost us - the applicants additional fees. The process took in excess of 2months , but could have been closed within 6 wks had it not been for the lack of imitative on behal of the title company. Additionally, Ashlie would tell us what to resolve, we would, then she would come back and add additional items . There were many documented issues like this plus examples where she stated an Idaho law that wasn't accurate. Early in the process we recommended our Idaho title company to be involved but that never happe happened. Rather the applicants were distraught with the situation so took it upon themselves to clear the erroneous items on the title .There were a number of additional issues and timelines that we have documented as we believe there should be compensation given to us for the extended time and extensive legwork we the applicants had to do. In hindsight, we should have walked into our local bank!! The lender would have gotten a better rating if, once it was known that the communication with title company and loan processor was extremely poor, lender (Patrick) should have engaged his manager to engage with title company manager about the incompetence. Loan processor Dawna was awesome and did what she could. I encourage National Mortgage to review her interactions with Ashlie to see proof of the communication issues, errors & incompetency. Again, due to no initiative to get this loan closed in a timely matter to avoid additional fees to borrower - makes us wonder if that was by design!! We expect some compensation from the frustration, extensive effort , mileage & phone calls we personally had to make time for to fix title company errors. We really liked this company at the start!

A little more transparency at times i felt like i was rushed through and didn't understand.

On all paper work it said cash at closing. Had cash for closing. Then was told cashier check or wire transfer the day of closing. Had to get a cashier check from another bank would not accept it due to it not being from my bank. Would have been better if was informed that you needed a cashier check from the start. And have what is needed in advance instead of the day before or the day of.

The officer's don't know what to espect from day to day. one minute it's "we are all good" to we have all this new stuff we have to deal with! You're contracted engineering firm in texas is a joke. 600 dollar's for a inaccurate assessment. U should recomend firm's that have experience with the area and the home's involved. The people i interacted with were nice and helpful to the exstent they could be. not a bad exsperience.

It was often difficult to get in touch with Daniel—we felt like we had to track him down just to receive an update. At one point, we began moving forward with Movement Mortgage, and the difference in communication compared to New American was night and day. To put it plainly, Daniel tended to over-explain and talk in circles, which made it hard to get clear answers. When it came to discussing a potential rate buy-down, it felt like pulling teeth to get a straightforward response. We ended up staying with NAF because movement had trouble witj verifyof employmen. But the progress we achieved with movement, which was one week took 2.5 months to acheive with NAF. Claudia aas straightforward and worked quickly. It really was the saving grace for us.

Both Karim and Shayla lacked communication which was frustrating at times.

The closing took a long time with many delays however we eventually closed. However communication could have been better and more accurate information could've been provided. Overall I think it was fine however they quoted closing costs and cash to close on the low end instead of quoting the possible higher costs followed by coming down to the actual numbers. It was easy to contact the company however the organization of documents, files, and overall accuracy of relayed information could be better. If i wasn't on better terms with the seller she would've backed out due to the long wait to close coupled with inaccurate closing date estimations and extensions. But hey I'm a homeower now.