New American Funding Reviews
Review by Christopher Patterson for Anonymous Anonymous
Completed transaction on December 31, 2016
My experience with your company was not memorable. Matt was I think very good at his job. My problem is with April Ramirez. You guys cost me getting a lower rate because you sat for 10 days waiting to get a pay off while nationally rates where rising. The minute I found out it took me 10 minutes to correct the situation. I started my loan process around November first and it took until 12/21 to close. My interest rate was raised. As far as I'm concerned your negligence cost me money not you!
Review by Jeffrey Khemvisai for Bill Merren
Completed transaction on December 5, 2016
Not really anything bad or good to report. There were quite a bit of "dead spots" as far as communication goes but that was to be expected because the home I was trying to purchase wouldn't be available for months. The loan process was straight to the point and not much to complain about. Bill was very cordial and communicated well. The guys at the office were sometimes difficult to get a hold of on the phone. Overall it was an average experience with New American.
Review by Amy Liggett for Anonymous Anonymous
Completed transaction on September 29, 2016
Once we were pre-approved and found a home, the process went VERY smoothly, even our very experienced realtor was impressed with Julia and the ease with which the process evolved.
Review by Joshua Jane for Bill Merren
Completed transaction on September 26, 2016
dealt with too many names of staff and contacts within organization to know who was actually responsible for providing and receiving information in loan process. Also, staff could use more experience specifically in how to track and record employment history with unions.
Review by Jamee Finley for Anonymous Anonymous
Completed transaction on September 23, 2016
Consistency throughout the entire process, communication became scarce towards the end of the transaction.
Review by David S Locker for Matthew Hoffman
Completed transaction on May 17, 2026
They did a great job
Review by Anna M Jaramillo for Laromy Stratton
Completed transaction on May 10, 2026
You require the same paperwork, appraisals, certificates etc that you currently have on file which only cost us more money. It was a simple refinance process which in my opinion should not have taken >45 days to close. Your closing costs are too high. You make extra work for your people which I think is unnecessary, and is reflected in their score. I feel that Kim doesn't listen to what your question are, talked to me like a child and seemed to always talk over me. She was very good about explaining things but occasionally wasted her time by trying to explain or answer things that was not originally part of my question. Laromey started out good and strong by returning phone calls <24 hours but then there were times I didn't hear from him at all. Our original loan has always been paid on time and sometimes a month early except for 1 time that we didn't receive a bill. My overall complaints are a company problem and not so much a Laromey or Kim problem, they were probably just doing what was required of them
Review by Deanna Cole for Kara Cuka
Completed transaction on May 8, 2026
I often felt I didn't know what I was signing. I trusted the team would not ask me to sign anything that would have a adverse effect on the process, but not being in this business some additional explaition or a walk through of documents I needed to sign would have been helpful.
Smart Moves Start Here.