New American Funding Reviews
Review by Cynthia Gerdes for Anonymous Anonymous
Completed transaction on June 5, 2020
I felt there was not enough comuacation
Review by Dale Sundstrom for New Team
Completed transaction on June 2, 2020
The internet software was complicated and didn't work. The instructions weren't clear, such as both my wife and I had to fill out separate applications but no one emailed her with her logon and they called days later and said for her to log on mine. Of course she couldn't and they had to email her a separate link. It just was not at all as smooth as the systems we have used in the past.
Review by Jay and Cheryl Burgherr for New Edwards
Completed transaction on June 1, 2020
Erich is a very nice guy. At the beginning of the process, Erich told me to pay off a old debt which would raise my credit score. This would allow us to qualify for a lower rate (4.25 or 4 1/8). I did everything that Erich told me to do in the timeframe he requested. As we got closer to the closing date, I kept asking why the documents were all saying 4.5%. They kept saying they were waiting for the credit bureau to finish the rapid rescore, then it would be adjusted. It never happened.
Review by Lori Pecjak for New Wasbin
Completed transaction on May 28, 2020
Lack of daily communication when needed. Excuse of being too busy not acceptable in our business. Out of state lending not ever preferred
Review by Douglas Shipe for Joanna Ward
Completed transaction on May 1, 2020
Joanna did fine however her support team dropped the ball on multiple occasions. Communications from her support team were very confusing and contradictory. As a result, I nearly cancelled the whole transaction. If you are going to build a business model based on electronic communications, you had better get on the same page and communicate with the loan processor who has the best idea of what your clients objectives are. I can't tell you how many times the processor botched the Cost to Sell
Review by Rachel Walker-Heine for New Ray
Completed transaction on April 24, 2020
Ended up being much more complected than I expected. Robin was always very responsive the lock down did not help the situation out.
Review by Alexsandra Panaguiton for Anonymous Anonymous
Completed transaction on April 16, 2020
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Review by Robert Diaz for Vanessa Sharp
Completed transaction on April 16, 2020
I never received a call even after asking repeatedly for a cal to clarify the cost of my loan. This felt like a bait and fish transaction. Told coat would be under $2500 and they ended up being twice that amount. I was told that a rate of 3.125 would not charge points and ended up paying $1,694 in points cost. I only proceeded because of the time invested in the transaction and a immediate need to reduce my Monthly mortgage payment. Customer Service was subpar
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