New American Funding Reviews

Awful. I am sure there are checklists for loan processing. They did not communicate the requirements effectively. There was very poor coordination with the appraiser and no follow up to ensure the appraisal was done in a timely manner. I found out about the required repairs three days after the appraisal recommended them. Those were three valuable days where the repairs could’ve been completed and the new reinspection schedule. The final disclosure agreement was missing my earnest money which is ironic, because they had been busy asking me for copies of the cleared check and statements from my bank. I am a veteran and was treated like a second-class citizen the entire time. There were excuses for every issue I had. I was very explicit when I told them I needed a 30 day close. I gave them to the chance to be honest and say they couldn’t make time line. I don’t know how many times I was told that some thing was an oversight. The staff at various levels acted like they were moving mountains to meet my needs. What they were doing, was the bare minimum. The delays were never from my end. Any documents they requested were sent to them within 20 minutes to 4 hours maximum. I am currently 36 hours away from closing. I have threatened multiple times to take my offer away even though my moving truck is full and my lease is up. I will be refinancing almost immediately.

Worst. Lender. Ever! No communication. Late responses. Last minute increase in closing costs for the client. Closing docs were late despite them having an additional week to prep. Awful!

Brad Taylor, Nichole Cox and their colleagues were atrocious on our deal. The co-op agent works with these guys and today, they delivered a nightmare to the closing table. I’ve never met a lender that slacked in ALL areas until today! No communication, last minute docs needing signed despite being told the clients had submitted everything, they changed closing figures several times, refused to exercise any urgency. It was terrible!

Very unprofessional and runs your credit without your permission. They started a bogus loan origination with property status TBD and a random number of $65,000. This was AFTER an email stating NOT to run credit. Six months of being strung along and $3500 of unrecoupable funds and no home. Closing was pushed over and over and their communication was extremely poor. The loan officer was so unprofessional she actually sent me an email making fun of the way our HUD consultant spoke! I do not recommend them and I will tell all my friends and family to run far and fast from this lender. They are ridiculously unprofessional. My new lender is so opposite and I see the professionalism that NAF failed to present time and time again. Beware of this company.

They have not communicated with me through out the process. As a single mom on a budget trying to buy a home I am looking at a house payment more than I planned for and finding this out the day before closing. I am very unhappy and would not recommend them for a home loan. Especially if you are wanting communication and understanding in buying a home.

This company incorrectly processed the loan for the buyers of our home for a loan they actually didn’t qualify for and it wasn’t caught until the final underwriting therefore closing was cancelled. The loan officer avoided contact with our realtor until we got the branch manager involved and he’s only need slightly more responsive. They don’t seem to care that they have completely disrupted everything. Absolutely unprofessional in every way and having closing cancelled has added an enormous amount of stress. I would NEVER recommend using them for a loan or dealing with them from a selling standpoint either.

I've purchased 5 homes in my lifetime prior to my latest home. New American Funding and lender Stacy Holland in Navarre, Florida made this my worst home buying experience ever. I had deal with poor communications, late to need on documents, little margin provided to meet required closing date, unprofessionally rude to my wife, and failed promise on initial interest rate. I will never use this lender again and will warn all of my friends, family and associates to not use them.

I unfortunately had a very bad experience with Steve Schauer @ New American funding. I had 2 different conversations with Steve Schauer about locking in my rate and he repeatedly said to wait wait wait and then when I pretty much demanded to lock in my rate, we were at a 4.25%. However other lenders were offering less, but due to the buyer incentive of $8000, I had to go through New American funding to purchase my home. Then when we go to sign documents at the title company, there was origination fees of almost $2500 that were not supposed to be there. When my realtor reached out to Steve’s boss he was told that the 4.25 interest rate I received, was a buy down, and that was a incorrect. Steve Schauer then tried to say that I was incorrect, until we had to screen capture the conversation I and Steve Schauer had over a text message, proving the 4.25% was with zero buy down points. After I was able to prove Steve Schauer was wrong, they removed the $2500 (Origination fees) And re-issued new docs for us to sign. Had a not kept that conversation via text, Steve Schauer would have continued to say I was incorrect and we would’ve had to pay that extra money. So I would not recommend Steve Schauer or new American funding to anyone!!