New American Funding Reviews

Not trustworthy at all and completely unprofessional. I spoke with him to confirm that a verified pre-approval was completed on his borrower. He gave me his word, put his 20+ years of experience on the line - only to find out two days later that the pre-approval that he provided, was never verified at all. No documents were verified and the transaction fell through 2 days after he gave his word to me. He told me multiple times that he would NEVER send a pre-approval letter, if he had not verified the information that the borrower provided. I called him afterward - expecting that he would at least own his mistake and all he could tell me was that he did NOT lie. At least acknowledge that he gave me his word and that clearly counts for nothing. I could understand if the financing fell through later on in the deal after various things have occurred but this was totally unprofessional, it was 2 days after the buyers made contact with him so clearly they lied about the information and he did not bother to verify the information like he said he did. I will never do business with this company because of this experience and now the sellers will have a delay in selling the home because all offers and showings were cancelled due to him giving his word. Do not recommend!!

Mi Review es en base a la interaccion y atencion recibida por Jose Plascencia. Esperaba mas para una persona "profesional" que se dedica a esto, no lo recomiendo por su informalidad, se le envio documentacion para analisis y nunca confirmo la recepcion, no correspondio llamadas que se le hicieron, no hubo ningun tipo de comunicacion formal ya sea verbal, escrita, electronica o por cualquier otro canal para hacer saber algo acerca del tramite ya sea denegado o aprobado, personas asi solo hacen perder el tiempo.

Michael called per schedule call. didnt properly introduce himself. 0 motivation for the call very flat toned, almost a feel of entitlement. He stated "how can I help you?" After I briefly explained, his response was "okaaaaaay..." completely dry. he obviously wasnt interested in the call or assisting. As a 1st time homebuyer this is a major red flag for me. I stated I wasnt feeling the energy & ill pass; his response "okay" word of advice.rescheduled if youre not "in the mood"

Worst. Lender. Ever! No communication. Late responses. Last minute increase in closing costs for the client. Closing docs were late despite them having an additional week to prep. Awful!

I’m the seller of a home in Lawrenceville GA and had the terrible misfortune of having a buyer that chose Caliber Home Loans. • Our buyer made the offer on like May 1st with a closing date of June 6th • Lender does nothing for several weeks, orders an appraisal, and pushes to the week of 6.13 • After 6 weeks, the lender determines that re-dating of documents are required and on 6.16, tell us we can close on 6.30 • On 6.28, we’re told that we can’t close on 6.30, but instead on 7.7 or even 7.8. • On 7.7, one day before we’re to close, we’re told the closing is now moved to 7.15. • The morning of 7.15, we’re told we can’t close until 7.19! • After waiting 7 hours for funds to be wired, we closed on 7.19. That’s over 12 weeks to get funding from this lending and the buyer did nothing wrong, but was forced to move twice (had nowhere to live) after being promised many times that the closing would occur.

Horrible experience with Martin Ortiz. Very pressured sales on a first time RIFI, and last minute canceled the loan!

Does not care about clients. Couple he did last year couldn't afford the house, he got special 2nd trust financing......less than 1 year forced to sell home because they are getting divorced over, wait for it, MONEY PROBLEMS. I was a mortgage underwriter for over 2 decades and couldn't believe they were approved. No real verification done, submitted or asked for. Worked the system for his pocket. Complaints are being filed.

My fiance and I have had a very poor experience working with this lender. We met the loan officer at a bridal fair and he initially seemed knowledgeable, attentive, and motivated about assisting us through the first-time home buying process. Unfortunately this was not the case, and we received little to no communication, empty assurances, and ultimately wasted our time and delayed our home search significantly. When issues arose with our initially discussed pre-approval, our loan officer did not communicate any of these concerns with us for over 1 month despite us making numerous attempts to follow up via phone call, text, and email. When we were finally able to get a consultation scheduled, we discussed a plan to pursue another loan type. It has again been over 1 month since I have received any correspondence regarding this approval. The loan officer had assured he would also send us different price/monthly mortgage breakdowns for various loan types, which were never received. I have attempted to follow up numerous times, and have even sent additional notice we will be working with a new lender, and have not received ANY acknowledgement what so ever. It is unsettling to have provided additional personal/financial information to this provider and for them to have seemingly vanished. We have since pursued services with another lender, and have had wonderful communication and received the answers we needed in less than a week. If you are looking for a lender that will support your home buying needs, I would not recommend Louis/New American Funding.