New American Funding Reviews
Review by Joe Williams for New Anstandig
Completed transaction on August 12, 2021
The rates and numbers needed for the closing were constantly changing. They were still changing on the day of closing. The closing agent joked that we should get the papers signed before they changed again.
Review by Kevin Seibert for Caroline Cloninger
Completed transaction on August 4, 2021
From the start there was confusion from new American, closing was delayed due to your mistake, the mistakes made closing very stressful
Review by Susan Hill for Dave Shaw
Completed transaction on July 31, 2021
It finally closed.
Review by Lisa Diaz for New Lee
Completed transaction on July 22, 2021
Refinancing is always stressful situation. With all of the technology out there, there has to be an easier way. Title is the worst! Just in my experience. Kat was always helpful when I reach out to her.
Review by Michael Merski for Zac Centi
Completed transaction on July 20, 2021
Zac was good, but the process closing was clumsy and too complicated. Zac helped, but he had to 'fight your systems' to get things done.
Review by Gary Olson for New Jensen
Completed transaction on July 19, 2021
I'm a firm believer of doing things face to face at times. We never met Andrew to this day. We were told he had everything he needed just to fine out at the last minute we had to get something to him. He was very nice but it was like he was doing to much at one time to really focus. We recieved his name from someone we knew and they said he was great.
Review by Burke Viken for Joseph Haddad
Completed transaction on July 18, 2021
The overall experience was quick, and our transaction was easy and moved quickly. But once in underwriting I never heard from him again. That was a little frustrating. Our communication was little after went to underwriting. And a few times I reached out ti verify situations. It was smooth and effortless but I felt since it was that they didn’t have to respond to me and it felt as is if I was just a number and not a customer they valued. If this was not our first refi we would have been lost.
Review by Michelle Thomas for Kelly Strange
Completed transaction on July 14, 2021
Kelly was great to work with. However, once the mortgage was sent to underwriting and processing, then the customer service was not great. The website implied I would be kept updated on the status of my loan processing, but I didn't receive updates unless I inquired to the processor. I was also told my loan would be a Wells Fargo loan and be serviced by New American, but it was sold to Wells Fargo for servicing before my first payment.
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