New American Funding Reviews
Review by Jessica Reynoso Pena for Phil Andrews
Completed transaction on April 21, 2024
Phil was very unprofessional. Information provided from him was always incorrect and would never admit any wrong doing. He made me feel deceived. I was very disappointed by his handling of my transaction. He needs better customer service training as well as product knowledge.
Review by Patricia Ann Isaacson for Tamara Torkelsen
Completed transaction on April 20, 2024
Truth in lending at the onset of our loan experience would have been so much appreciated! We would have put off our purchase for a year if we would have been properly informed of a co-sign for our son. Your company just wanted immediate business and we were pulled into a horrible trap! This is the first bad review I have ever left a company and I hope it’s my last! Much regrets, Jon and Patti
Review by Meagan Weiss for Josh Denlow
Completed transaction on April 12, 2024
The communication at Draper and Kramer was always vague and round about—it was clear that the clients were not the primary interest. We had enough money to pay for our house in cash but Josh had us constantly adding new last minute documents to support the mortgage and not being clear as to why they were needed. There was always a threat of not getting a mortgage. We originally received a clear to close on a Thursday but due to the seller’s illness, the closing date was pushed to Monday. In the middle of our closing we received A TEXT from Josh saying that more documents were needed and we couldn’t close that day. Meanwhile, we were cleared to close three days prior. Our real estate agent and lawyer both said they’ve never seen this happen in their 30 year career. Draper and Kramer has been incredibly unprofessional and I’ll make sure any friends, families or acquaintances avoid your company.
Review by Mark D. Peterson for Roy Taylor
Completed transaction on April 12, 2024
Extremely poor communication; we received documents that didn't pertain to our transaction; at times communication was aggressive
Review by Dakota Reddington for Len Restaino
Completed transaction on April 12, 2024
Len Restaino had a smart and sarcastic attitude when I spoke to him like I'm supposed to know the whole home buying process. Nothing about the process was pleasant! Everything they made stressful, they made multiple mistakes making have to do something all over again. It seems like I got nothing but bad news because someone didnt communicate properly. The emails that they send are unclear and you need to call because they're unclear. There are better companies out there. Would not reccomend
Review by Kimberly Ann Kozak for Abby Polin
Completed transaction on April 12, 2024
I had multiple conversations with Abby over the months regarding the parameters I wanted met for me to do a refinancing: i) I pay no closing costs and ii) my loan amount would not be increased. The day before the closing, Abby told me that I told her differently. Super disappointed! My loan amount was increased by $5,000, so I ended up paying quite a bit in closing costs. I will not do business with Draper & Kramer again.
Review by Bing Liu for Becky Brown
Completed transaction on April 12, 2024
if you say call your client today, call him/her today. if you say you will not leave your office without calling your client, do it then. Poor communication. It was the first time with New American Funding and it is the last time too.
Review by Christopher Jarred Chappell for Chris Kelso
Completed transaction on April 12, 2024
Better communication and factual information.
Smart Moves Start Here.