New American Funding Reviews

We have SO MANY complaints about NAF. First of all, the communication was dreadful. We had to repeatedly call to get any answers to our questions and we had to get news through other people involved (i.e., the sellers' real estate agent, who should absolutely NOT have been getting updates about OUR loan before we did!), which was both frustrating and frankly embarassing for NAF. Our real estate agent said she had never encountered such unprofessionalism and that she would never work with NAF again. Our closing date was pushed back THREE times and it was never appropriately communicated to us - we found out from sellers more than once. Our purchase nearly didn't go through because there were additional documents that we were asked for at the last minute and after we had already signed, when we were already moving and nearly prevented us from having anywhere to sleep that night. That urgent, last-minute request was also made by email one hour before the end of the work week! 3 days before signing, we were told that the insurance we had sent 3 weeks prior was no good due to a mixup with the addresses, however, evidently no one had bothered to look at it until the last minute so we had to redo our whole insurance request on very short notice, which was typical in this process. Everything was asked for at the last possible moment and done at the last possible moment, which is so frustrating and beyond unpleasant as it could have prevented us from ever closing on the house if the sellers had gotten as frustrated as we did. Two days before signing, Marilyn called me and said I needed to take a class that would take "a few minutes" - it took an hour and a half with me only skimming the bare minimum!! That kind of blatant misrepresentation is why I do not trust NAF and was infuriated by the disrespect to my time because I was asked to do it immediately when I was at work and I feel its wrong to make those kinds of demands based on your inability to manage your time. It took a huge chunk of time and I felt I was lied to about the process/timing of the class (the class itself was also worthless given the timing of it). We also had to repeatedly ask NAF to fix their mistakes on our paperwork, including the morning of signing, when NAF presented paperwork with a home inspection fee on it, when we had told Marilyn and Jeff three weeks prior that we had already paid that fee and to take it off, which Marilyn did not do when we initially asked. I don't understand why that even be on there, because NAF does not supply home inspections and it makes me wonder how many people have paid those fees for a nonexistent service, which further erodes my trust in NAF as a financial institution. We also did not receive clear information on the original paperwork, ever, and repeatedly had to call to make corrections or ask questions. Major changes to the loan were made without consulting us (i.e., switching from a MDHHS loan to a different type of loan - we accepted the change, but would have preferred to have been consulted and informed at the time of the recommended changes). Also, we particularly had a lot of frustration interacting with Marilyn. She couldn't answer any questions we had, talked over us when we attempted to ask questions, and overall was a very frustrating person to talk to because her explanations were incoherent and we ended that call more annoyed and confused than when we started. So, what would have made it better? How about a basic level of competent communication about our loan and hearing directly from people at NAF instead of through people who are not even NAF clients? Also, actually listening when we ask for corrections and not urgently asking for things last minute, like you've never done a loan before and don't know what you will need. I can't imagine that your loan processer has never needed proof of where a cashier's check has come from and therefore needs to email 6 hours after the house was sold to find out where the money came from. It makes no sense to me that all of this was so last-minute from NAF when our signing date was pushed back 3 times and all our paperwork on our side was in 3 weeks prior to signing. What was NAF doing with it all that time? Why was nothing ready until the absolute last moment? I cannot think of a more frustrating experience with any business in my entire life.

COMMUNICATION COMMUNICATION COMMUNICATION. This was our second home we bought and when I tell you this home buying experience was absolutely horrible. It seemed like we had to jump hurdles just to get communication and get updated on the process. We rarely were called with updates and it was always either us calling them or our realtor who also had issues with contacting them. Whenever an issue arose we weren’t informed until we called and asked about our progress. We were also consistently sent misinformation which potentially could’ve caused us to make irrational decisions that could’ve greatly affected our family’s living situation and beyond. There was absolutely no sense of compassion, understanding or urgency for the situation at hand. Also your representative/agents need to update their contact info to reflect their current living situation because I was under the impression my agent was in California so I thought we had a timing issue only to find out at the absolute end of the entire process that we were in the same time zone and I had to bring that to their attention to even know that. I could say more but I am truly disappointed in the entire experience and it’s concerning that others may experience what me and my family did. What should’ve been a joyous and wonderful experience turned into an absolute nightmare.

We have been a loyal customer for many years with Cheryl, however we are VERY disappointed in this loan and the whole stressful process. Cheryl was uncommunicative, did not lock the rate on time, and rate quoted was changed 3 times. We had to call, email, throughout the whole process, even during the final process of drawing docs and sending over to escrow. During the closing date, NAF supposed to have final docs sent over to escrow, however I had to emailed 2-3 times, and called on the same day, asking why loan docs was not drawn/sent over to escrow yet, even though it was almost 4pm? I asked Cheryl why there was a hold up - The answer was " I'm not sure why the funder was in the file for last 2 hrs., and yet has not sent docs over to escrow yet", even though our file has been approved/cleared. As a loan officer, Cheryl should have been on top of the process, ensuring there's no delays, and deliver on time, without us having to follow up and we would have missed the deadline, if it wasn't for us calling her! The final loan docs did not get sent over to escrow until after 4pm! We almost missed the closing/funding date! We have bought a few houses and refinance numerous times, and yet this time was a nightmare and painful process to say the least! We have good credit and enough income, so we shouldn't have to go through this unpleasant experience. It was very chaotic and stressful experience, and I wouldn't recommend anyone to work with Cheryl and NAF and go through the headaches as we had. We would have gone with other lender if we had known Cheryl couldn't delivered the rate as originally quoted (1.5 % more) and with points! So glad this nightmare was over as for sure we'll find another lender to refinance in the future!

He could have responded to my questions concerning my loan application in a timely manner. My voice mail wasn’t returned but was ignored. Bad communication practice for a loan originator. That’s why I requested to work with another loan officer who communicated with me continuously through email, texting n phone. Thanks Deanna for guiding me through the process!

Every step was broken and pathetic The whole team has changed and they dont care anything about the customer experience. I kept following up for weeks with no response and suddenly one day someone asks some document which was already shared, then another document after weeks of followup There was no need for the appraisal but that was done also again in a pathetic manner as the appraiser calls and says he only has time on 14th and thats the only day that this has to be done as he got it at last minute - the appraisal itself was done after 1.5 month. Closing was handled poorly - they cannot make simple math stuff. Also the notary cannot come to NH for whatever reason so they wanted to charge me an extra $200 for the same - pathetic again and then when i drove to meet the guy in MA he shows up 20 minutes late telling me that he was informed a diff time. Overall the exp has detoriated to pathetic levels. I have referred in the past to so many friends who have "ACTUALLY" gone and refinanced with you guys and this is the return favor I get. Thanks, but no thanks!!

This is the worst lender company to work with.The loan officer Indy will only talk to you when they have to fix the rate after that he will not pick up your call or answer your emails . They will block you by providing the final closing disclosure 1 hour before the closing . If you have to buy a home where you have to wire the money, they will not even provide a estimate how much money you need to wire . You have a great risk with closing if you work with them . Please dnt risk your deposit !

I’m not happy at all.

Buying a home with Caliber was the worst experience I have ever had in my life. Not only did whatever was said to us not come true, but the communication level and severely lacking. They asked for redundant documents several times and made closing more difficult then it should have been. Not on top of anything and every time we were told we were approved and good to go, something else was required that was already given to them. I hope to be refinancing with another company as soon as possible and will never recommend Caliber home loans. Every time we had to hear from Caliber the stress level went up to a whole new high. They also got our closing cost wrong and made us go out of our way to obtain a money order for $7.30. We are a struggling family of 4 with a newborn and had to live out of hotels and air bnb’s for over a month. Richard always started the phone call with “I’m on your side” but I failed to see it every time. Very disappointed.