New American Funding Reviews

Gregory.hart@caliberhomeloans.com never communicated to me. I had to call or email him several times regarding our refinance, he told me wrong information on several occasions. We started the process in July 2020 and finally closed oct 2020. The only reason we were able to close in October is I called and requested to speak to anyone other than Gregory Hart. After speaking to another person, we closed within 2 weeks. I promptly return any paperwork that was requested within a day

I can understand that this particular file was challenging. I do expect timely honest communication from the lenders I work with even if changes need to be made along the way. I think if better communication had happened I might have been more tolerant.

Walked me through the entire process. Marilu and her team were a pleasure to work with!

email sent to all parties invovled. Complaint filed with state regulator.

Lack of commiunication, tone of voice and disrespect when questions were asked and concerns raised. Very unprofessional attitude

I am disappointed that we were sold a loan that we could never get, as the Jumbo loan requirement increased by 5% in 2025 for all States but 2. Per my conversation today, it was incorrectly explained to me it was the county (Cocke) and not the entire US that increased the loan amount. I was very surprised to hear that my rate was now going from 7.126% to 7.5%. Nowhere on the paperwork does it state this loan is a Jumbo Loan nor was I told. I requested a conventional loan but was not told the difference from a conformist loan to a Jumbo loan. Nether was I contacted within the 30 days to see if I wanted to lock in the interest rate. If it had been explained that the Jumbo Loan would not be an option in 2025 and the rate would go up go to 7.5%, I would have locked in the rate. I was told however, that the investor probably wouldn’t have accepted it. Therefore, I was sold a loan that wasn’t available to me. Hopefully, I wasn’t quoted a lower rate with NAF knowing full well it would never happen. I even signed documents yesterday stating the 7.126% was the estimated rate. Why didn’t those documents reflect the new rate? It’s hard not to believe there is a bait and switch going on, as NAF had plenty of time to tell me about this situation and not 2 weeks before closing. We started this process on December 10th. I have been a customer since 2017 and purchased 3 houses with NAF. I believed that NAF was a trustworthy company. However, after today I have no trust or confidence. Hopefully, NAF will do the right thing and provide a better interest rate. I shouldn’t have to pay for the negligence of NAF. My loan offer Chris never contacted again after Jan 16th. Then, three days before closing was told that the type of loan doesn't fund property over 20 acres and our property has 20.8 acres. We had to wait to get a waiver signed, which then delayed getting the doucments out. We were suppose to get the documents on Friday Jan 31st but did not recieve them until Feb 1st, which frustrated the investor. I also talked with a cusotmer service agent and asked for a supervisor to contact me and no one ever did. This was an awful experience.

at this time ..I want to move pass this..!! I 'll never use NAF again...

I didn't hear from my loan officer at pivotal moments in the process and when I finally did our phone call was lengthy (45 minutes) and pointless. She proceeded to talk about personal things that had nothing to do with the loan. When I would ask questions regarding my loan I did not get answers. when asked to start the process we delayed for 3 months only to have the same rate. I have unanswered emails and text messages throughout those three months.