New American Funding Reviews

To begin with Nick Trudgeon would not answer my voice mails or emails. I had to go through the buyer to ask for information I needed. He usually would speak with her. Also, the contract was executed on July 10, 2018 and copy sent to Nick. New American Funding finally closed the sale on October 19, 2018. Our closing date per contract was August 10, 2018. If he could not meet that date, I should have been informed. The appraisal was not ordered until late September.

I am so disheartened by my experience with First Mortgage Solutions/Direct. Rick led us on to believe that they could finance us, we gave them 30 extra days and they missed the closing day completely. The day of closing we heard nothing from our lender and it was frightening. Rick was aloof, dishonest, and disorganized and led us on to believe he could finance a loan that the underwriters denied. Our realtor voiced his complaints about working with Rick and stated that he was "not impressed" but it didn't impact us directly at first so we didn't pay attention to the red flags. I wish I followed my Realtor's instincts. I asked at one point if there was a possibility of closing early and Rick told me "We are a high volume loan agency and that is not possible." My husband was offered a job that he could not turn down and we told Rick. Rick said that underwriting approved but if we just gave him more time he could close. Well, closing day came, and he didn't even know we were supposed to close, even though we and our realtor reminded him multiple times what our closing day was. We extended our closing (the sellers of our home were already NOT happy as we already extended) and I contacted his supervisor. His supervisor was decent enough to tell me that they may not be able to give us this loan but no honesty from Rick. I wish Rick was up front and honest before we extended but he was not, he led us on, and my family and I are without the financing to purchase the home that we have already moved into.

Hardly ever communicated . Gave wrong information to my realtor that caused me to panic. Only for me to contact my loan processor and be told he wasn’t sure why George said that he told George exactly what to tell me . My file was also missing many things UW needed last minute which is unacceptable George should have know we needed a gift letter the moment he knew the funds were gifted

George Ashby was highly unprofessional and never accepted fault for the mistakes he made causing us to almost lose out on our new house. He promised to call and update and continually fell through on his promises. The only pleasant person we’ve felt with was his supervisor. I will not recommend George Ashby to anyone.

Let's give credit where credit is due Kathryn Moore is a Rock Star! We didn't have any interaction with Lynn

When we initially contacted Christopher is interaction with us was 100. However, when we had to change the type of loan and start over we did not hear from Christopher. I left several messages, phone calls and text messages without a response from Christopher. Becky Quarrles took over the communication aspect of this loan. Becky continued to keep us updated and timely responded to all of our questions. Thank you Becky for assisting us with this transaction.

The communication was terrible. Tammie never answered her phone. She was not considerate about my husband being in a different time zone. Every message or email I got said urgent or ASAP or we couldn't close. She did not have her stuff together what so ever. She should have reviewed the file when she got it for any missing pieces instead of sending me urgent messages each time she needed something at the last minute. She provides the wrong information several times. Worst experience!

More communication. I will never reffer this guy to anyone for a loan!