New American Funding Reviews

Effective and timely communication between all involved would have prevented most of the issues. The poor communication made for a very difficult and frustrating process and made the whole experience unpleasant. We had to worry about when the next bomb would be dropped on us, especially after the actions on the part of NAF delayed closing by 10 days. During this time, we weren't sure if we were going to be without a home. I felt like a number and didn't feel that NAF truely cared about us as people. With buying a new home being a big desicion, it would have been nice to feel that NAF was truley fighting for us and going the distance to make for a smoothe and painless experience. It is very unfortunate that it didn't turn out that way.

Ask him.... this entire process was a mess. He dis did not communicate with my attorney or me in a timely manner. I found out the day before I was supposed to close that i was not funded. We had to scramble for a week and I was without a home for 10 days. He did not seem to care or underatand that his lack of support and knowledge greatly impacted me. When I approached him with feedback he was defensive . I will not recommend you at all and plans to refinance with someone else asap.

I believe I got caught in the middle of Michael leaving and a new loan officer coming on. I did not hear from Chad and was never told Michale left. I just knew I quit receiving communicaation and had to reach out for answers several times. I did not know what final costs were until about an hour before signing. Also paperwork was not to the title company when it was supposed to be for closing. My time had to change multiple times.

..........

I was given misinformation by loan officer. When I recommended waiting on locking my rate I was told no I should do it now. They won't drop and they did when I asked if I'm able to take advantage of the lower rate no. The builder credits I was to receive were shorted and I was assured they were all used. Then 20 minutes before closing I needed to come up with 7k additional funds. Unacceptable, and pay additional wire fees after confirming the wire amount with Nancy a few days before. When reviewing the disclosure with her she claimed it's so confusing to read and she'd have to get back to me with regards to my questions. It's very unnerving being so late in the process and for her to totally act like my money doesn't matter. I would never recommend this company to anyone.

if you say call your client today, call him/her today. if you say you will not leave your office without calling your client, do it then. Poor communication. It was the first time with New American Funding and it is the last time too.

Matthew was pushy, rude, and did not respect my boundaries. one day i was incredibly sick and already had one call with him, and asked him to provide an update through text or email since I wasn't feeling well. He completely ignored that and called me anyways to give me an update that could've easily been sent in writing. I got a call after my first survey and a request to update my feedback but I will not be discussing or changing my responses.

Do whatever you want I dont care because as soon as I'm avaliable to finance again im going with a new company. Was forced into a refinance. Poor to no communication at all. Everytime I had a question I would get a incoherent or indecisive answer. Would even get talked down to and got my b*** chewed out like it was my fault because your company kept dropping the ball. I told many people and asked for a new loan officer to file my upcoming paperwork for my disability rating. No longer eanted any contact from sam if you ever want another payment and yet sam still contacted me. WORST EXPERIENCE EVER and have made sure to tell everyone bout my experience.