New American Funding Reviews

Horrible Commnication from start to finish. Was told and given different information throughout the process. Several calls and emails never answered. Felt pressured to close without accurate information or knowledge of the entire process. I would never recommend New American Funding, we feel like we lied to from the begin and the process was never explained. Zero customer service and regard for the customer feel like it's all about New Funding closing deals to benefit themselves.

They conspired with the title co. to change language in the CD causing unnecessary escrow and closing costs to fall on me instead of the seller. You are a criminal organization with no respect for

Horrible communication

To have been provided with accurate information. To not have to provide information or documents in a desperate fashion especially when the were not needed. To receive return phone calls or texts.

If Jonathan would actually answer his phone. If my payoffs were actually correct. If I wasn’t told one thing and disclosures said something totally different. I would have loved to receive correct checks to my payoffs but nobody answered or made this timely to get corrected BUT Jonathan did say he would before the loan closed. WRONG! Now I’m left with useless checks that nobody in the company will fix.

Communicate fully with clients -- you copy 13 people on some emails and 0 on others. If a team is large, someone needs to be point in order to ensure that all aspects are communicated clearly. Multiple portals should not mean that a client has to upload and send the documents multiple times because no one is able to access or understand the portals. A great deal of additional stress and work was placed on the client due to the lack of communcation between employees and systems.

The experience with Rick was disappointing and stressful. What began as a promising process turned into errors and communication failures that jeopardized the closing. This loan officer is not recommended for a smooth and reliable mortgage process. Luckily we were able to close, but I give him no credit in that.

First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, Sandy Tran, is the one that caused our problems! Third, the sales manager, Anthony Johnson, called us to let us know that they fired the salesman & he made promises to us but wouldn't return our calls after that. Fourth, they quoted me an interest rate but since it took SO LONG to finish, the agreed interest rate went up. Sandy Tran asked for the most ridiculous things to verify EVERYTHING sometimes 3 different times! At the end I had to beg her to send it in to the underwriter so we could close the loan. I had the worst experience I've ever had dealing with loan processes & I've been getting loans for over 30 years. I would NEVER recommend y'all for anything & will NEVER be back to use y'all again, if I can help it.