New American Funding Reviews
Review by Karen Holmes for Ellen Skaggs
Completed transaction on August 13, 2022
It would of been better if we knew what document's were required from us. We would be told everything was in order, then we would receive a call or an email telling us that we need this or that. New American Funding would better serve their customers with a list of everything they would need in the beginning. Example home ins., is your credit frozen or not etc.
Review by Esau Watson for Camille Spicer
Completed transaction on August 12, 2022
She put forth a lot of effort on our loan
Review by Cheryl Anderson for Keara Waites
Completed transaction on August 12, 2022
More communication. I had no idea that my client switched lenders, that he had to get a co-signer, or why the closing took so long that it cost my client $600 extra to hold the home from being sold to someone else.
Review by Greg Morris for Shelby Paisley
Completed transaction on August 10, 2022
The last minute clear to close was very frustrating for the buyer.
Review by Antonio Martinez for Tania Murray
Completed transaction on August 5, 2022
It would be helpful to explain some of the possible fees that may be incurred during the process.
Review by Tymothi Wright for New Esterholt
Completed transaction on August 5, 2022
More regular communication earlier on in the experience would have made the process faster, I believe. Everything was drawn out for several months. I'm not sure if that's usual, but it's the reason for my evaluation of 3. Mark was very friendly and personable and I have no complaints about our actual conversations. Just wish I would have been more informed about the process regularly.
Review by Lacey Krathwohl for New McCaslin
Completed transaction on August 5, 2022
Communication between other staff members. I felt (first time buying a home) wouldn’t have been chaotic the way it has happened. My husband and I sent numerous paperwork to office but certain staff didn’t get the “memo and ask for the same things over. Just a little unorganized.
Review by Tanya Smith for Alexandre Vidal
Completed transaction on August 5, 2022
My main issues was that I felt in the dark about a couple things. I don't know if that was from Alexandre or my processor Tiffany. No one bothered to let me know when they scheduled the closing with a notary....I found out when the notary called to confirm. I wasn't aware that I had options as far as how to get my money to me from the refinance. Had I known I would have had a letter from my bank for routing but I had ran out of checks and had no deposit slips at home to do that so had to wait for a check. We initially talked about me getting all the money and then paying my ex-husband after closing. Then I was told week of he would have to get his own check. I feel like this info should have been told to me much sooner as I'm sure they were aware. I just feel like in the end the communication could have been WAY better.
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