New American Funding Reviews
Review by Mike Williams for Noel Stiller
Completed transaction on November 17, 2020
Please give Noelhis phone back no communication worst ever !!! I just hope I never have another customer using u guys. I think I would rather hear non compliant septic
Review by Candace Conner for Micheline StFleur
Completed transaction on November 16, 2020
Micheline needs to improve on her communication skills. The rude tone and lack of professionalism is inappropriate. I ended up having to call customer service on Micheline after multiple unpleasant conversations and requested to work with a different loan officer. I hope is that Micheline improves on these key essentials to being successful and keeping a mutually respectful business relationship with her clients.
Review by Nicole Weber for Anonymous Anonymous
Completed transaction on November 12, 2020
Everything was great at first. Very helpful and knowledgeable. Then my file switched hands to someone that “didn’t know what they were doing”. No one knew when closing was...it had to be pushed back. Then I get a closing disclosure that is way less than it was supposed to be. Okay cool...then I get a call from my lawyer saying that no one will respond to her. No one! That is 33 years she’s never had a company handle a closing in this manner. Then they upped the closing price 3 days before!
Review by Anna Roberts for Anonymous Anonymous
Completed transaction on November 12, 2020
Any communication specifically when we reached out with questions.
Review by Justin Myers for Inez Garcia
Completed transaction on November 10, 2020
Clear communication of what was needed at the beginning of the process instead of telling us pertinent information two days before we were supposed to close. Knowing the specifics of the loan and communicating those specifics to us throughout the entire process. Giving realistic date in which we would close instead of giving unrealistic time frames and causing more work for us and the realtor. Having better customer service skills and overall communication. Sending correct documents to sign.
Review by William Korth for Anonymous Anonymous
Completed transaction on November 6, 2020
100 days to close on a pre approved loan. Every timeline given was not honored. I was homeless for 27 days. Glad it’s over.
Review by Joedy Woodcock for Anonymous Anonymous
Completed transaction on November 5, 2020
Communication with the whole staff was horrible I will be going back to quicken loans on future endeavors.
Review by Felipe Marrufo-Garcia for Anonymous Anonymous
Completed transaction on November 4, 2020
We are returning customers and this experience was awful. Throughout the entire process there was a lack of communication and transparency. We sold our house 3 months prior to our new home being finished and it was crucial that we close as soon as the home was finished. It would take weeks for Victor to respond to emails, texts and phonecalls. It was very hard to get answers to our questions. Nothing was organized and Victor was not ready to close when the house was finished.
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