New American Funding Reviews
Review by Barbara Bordenave for Pam Rios
Completed transaction on February 19, 2021
I WISH IT WENT SMOOTH AND EVERYTHING WAS ACCURATE.
Review by Gary Hogan for Pam Rios
Completed transaction on February 19, 2021
Pam Rios and Jeff Glick were the most unprofessional people I have ever dealt with, had to call corporate on them numerous times, like pulling teeth. They lacked attention to detail, were weren't kept informed throughout the process. We almost bailed on several occasions. Our closing was delayed due to Pam Rios not acquiring the required docs on 2 different occasions. Totally incompetent, will never use NAF again, your company should be ashamed to employ such staff
Review by Kimberly Sekscinski for Matt Meram
Completed transaction on February 16, 2021
This is the third time that I have refinanced, and unfortunately it was the most unpleasant. Information was unclear, and when I asked questions several times the answers were not direct. This loan process took beyond a reasonable amount of time... I settled past the lock date as a result of miscommunication between Mr. Meram and Mr. Pring. It was clear that the breakdown was the lack of communication among the staff of New American. Unfortunately I would not recommend New American Funding.
Review by Rodney Bowles Jr for Luke Bade
Completed transaction on February 13, 2021
I had a very unpleasant experience. I had worked with this company in the past and it was a great experience. Honestly though, if I hadn’t been so far along in the process, I would have chosen another organization. I will say the funding offer I worked with was very pleasant to work with.
Review by Larry O'Neil for Jesse Valenzuela
Completed transaction on February 11, 2021
Worst representative you could have had spoke to the man twice in 2 months would not communicate with me and communicating different with different sources
Review by John Fields for Hass ElSayed
Completed transaction on February 2, 2021
I have documented e-mails showing the lack of communication, delays, and follow through were by far the worst customer service I have ever had on something as important as a Home loan. NO ONE EVER updated the website or contacted me about where we were in the process or communicated how the delays could be rectified. I started the app on 7/9/20 and closed 1/27/21 "OVER 6 MONTHS!!!" Even the Managers I spoke to never responded after saying they would contact me at a later time; simply awful.
Review by Laura Holt for Mike Mudry
Completed transaction on January 26, 2021
Mike stopped communicating, and after a week I checked back in and he said he was waiting on me to provide "letters" but didn't specify what kind of letters, and did not respond to my request for more information. I sent him my best guess for the documents and waited weeks with no response. So it would have been better if he had not have done that, or have let me know he didn't want to work with me before the hard inquiry that hit my credit score.
Review by Micah Gray for Kyler Breen
Completed transaction on January 22, 2021
realtors on both sides of the transaction were left out of the chain of communication. Buyers build a brand new home. lender had 6 months to get loan closed and we ended up have to extend almost 2 weeks from the closing date.
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