New American Funding Reviews

Unprofessional and poor customer service received from this company. Very dissapointing experience.

she told my friend and her husband a bunch of lies.

I've purchased 5 homes in my lifetime prior to my latest home. New American Funding and lender Stacy Holland in Navarre, Florida made this my worst home buying experience ever. I had deal with poor communications, late to need on documents, unprofessionally rude to my wife, and failed promise on initial interest rate. I will never use this lender again and will warn all of my friends, family and associates to not use them.

I currently have my home financed through New America Funding. I’ve had a good experience but in time of need their options does not help but will possibly hinder. I work for the Federal Government and as many know it’s currently shutdown meaning myself and 800,000 + employees will not receive pay or back pay possibly until the issues are resolved. This situation is completely out of my hands. The only option New American Funding has available is for to apply for a retention loan meaning they would suspend my monthly mortgage for a period of months if I apply or qualify to receive the service provided. The loan will be suspended but ounce the term I Qualify for 6,8 months etc is over I would have to pay back the amount that was suspended plus my normal monthly mortgage but I can apply for payment plan and if approved I can do it over a period of time until it’s paid off. I understand things happen some planned, some not planned, somethings can be controlled and something s not but the Government Shutdown is something I can not control and I can not make the leaders open it back up. This message isn’t intended for everyone but if your a government employee who’s pay can be affected buy a shutdown don’t look for any type of help from New American Funding because it’s all about money and not about the paying customer there should always be more options and it shouldn’t take 30 days after receiving to process the application to then determine if or if not you fit the Criteria

They have not communicated with me through out the process. As a single mom on a budget trying to buy a home I am looking at a house payment more than I planned for and finding this out the day before closing. I am very unhappy and would not recommend them for a home loan. Especially if you are wanting communication and understanding in buying a home.

Terrible ran my husband's and I'd credit with out our permission. Put a hard inquiry on both. They think it's funny and isn't responding to emails nor calls after I called initially on why she ran out credit with our speaking to us prior to get consent...I am filing a complaint on both our behalf with BBB

Not trustworthy at all and completely unprofessional. I spoke with him to confirm that a verified pre-approval was completed on his borrower. He gave me his word, put his 20+ years of experience on the line - only to find out two days later that the pre-approval that he provided, was never verified at all. No documents were verified and the transaction fell through 2 days after he gave his word to me. He told me multiple times that he would NEVER send a pre-approval letter, if he had not verified the information that the borrower provided. I called him afterward - expecting that he would at least own his mistake and all he could tell me was that he did NOT lie. At least acknowledge that he gave me his word and that clearly counts for nothing. I could understand if the financing fell through later on in the deal after various things have occurred but this was totally unprofessional, it was 2 days after the buyers made contact with him so clearly they lied about the information and he did not bother to verify the information like he said he did. I will never do business with this company because of this experience and now the sellers will have a delay in selling the home because all offers and showings were cancelled due to him giving his word. Do not recommend!!

Mi Review es en base a la interaccion y atencion recibida por Jose Plascencia. Esperaba mas para una persona "profesional" que se dedica a esto, no lo recomiendo por su informalidad, se le envio documentacion para analisis y nunca confirmo la recepcion, no correspondio llamadas que se le hicieron, no hubo ningun tipo de comunicacion formal ya sea verbal, escrita, electronica o por cualquier otro canal para hacer saber algo acerca del tramite ya sea denegado o aprobado, personas asi solo hacen perder el tiempo.