New American Funding Reviews

All communication was not clear and spoken in a round about way, not just with this refi but with previous loan as well. certain aspects of loan were not the opposite was what I discussed with my consultant . They were only found out during closing documents. Will not go with NAF again due to both these experiences.

As mentioned elsewhere on our discussion board, for any business, timely and adequate upward, down ward, lateral communication amongst team members remains critically important for any potential success and any customer’s satisfaction.

unorganized. Didnt reply to emails, didnt return calls, had to close a day later than promised. Will not recommend NAF.

Where to start.... didnt get to close until a day later, didnt respond to emails, didnt return calls.... unorganized. Would not recommend, actually will tell people to run from NAF.

Take the time to explain everything to your customers. Don't worry about whether you'll gain or lose confidence; they will appreciate your effort and love you for it.

Eric was more and more unresponsive the closer we came to closing. I had to get information from the title company regarding closing because Eric would not respond to me. Additionally, he did not lock in the lowest interest rate and told me we should wait to see if it goes down more…it didn’t go down more so I was stuck with a higher interest rate. I would never recommend anyone work with Eric. It was an upsetting and awful experience. I wish I had worked with someone competent who had good communication skills.

Eric started off great and was very responsive. However, once we began the loan process the communication started to dwindle and became basically nonexistent the closer we got to the closing date. We have been contacted by 3 different members of Eric's team mostly to ask for information on documentation that was previously provided. Eric advised us and our realtor on several occasions that we could move up our closing date because our file was complete. The next day we would get a new condition to meet and we're no longer clear to close. This happened on more than one occasion. This actually led to our closing day getting PUSHED BACK a day. We found out that our closing date had changed by the title company. Eric did not even have the courtesy to advise us of this change himself. Naturally we were upset by this because we had planned our work schedule and moving schedule around a closing date that was no longer valid. Out of all our home buying experiences this was by far the most stressful experience we have had. Nothing is worse than not knowing what is going on or to be told one thing only to have it change the next day.

very disappointed with the customer service and honoring there words. the interest rate change, closing cost went double, add points and apply hidden fees on the final stage of the process. very careful with this company, they say one thing and do other things.