New American Funding Reviews

Both of your people that we dealt with, Wendell Stewart and Jewliane Avila, were unbelievably incompetent. I am stunned at their lack of knowledge of the different home buying processes and the aloof attitudes that they had during the entire process. Their poor work ethic and incompetence resulted in a nightmare buying experience for us and resulted in us owing an additional $600 to the sellers and created an incredible amount of inconvenience and stress for us and the sellers.

Katie did not communicate it’s my agent or myself throughout the process. We had to continuously call and email her in which she never answered. She asked for the same documents multiple times which prolonged and pushed my closing three times. She never showed up to the closing with the other half of my documents to sign which caused my settlement to be 4 hours waiting on the documents to be sent over from the bank. She was horrible and I would never recommend her to anyone.

I had multiple conversations with Mark during the process about a lack of communication and professionalism. We were asked to provide documents multiple times. I had sent a fax on a Sunday that was not found until the end of that week. There was no formal appraisal done -- we were told this was due to COVID.... however, the appraisal did not even have a current picture of our home considering we have made multiple updates. (this space does not allow for enough characters for my full complaint)

Allison was very unprofessional. She very little knowledge and gave me a lot of incorrect information. The incorrect information and mistakes that consistently happened caused me a great deal of problems from start to finish of my home buying experience. It was not a good experience at all.

Robert was unethical and lied to me. Repeatedly asked for the same documents several times. In addition, claimed documents and repeated proof was for underwriting, but then approved closing in less than 24 hours. Pushed closing without consulting all parties. Will NEVER recommend this person or the company.

So many spam-like form emails with no personal info. Given my husband was the primary contact, it still would be polite to hear, "Hi Jessica, as I discussed with your husband, here are the forms we need for your loan." I like to know who I'm communicating with and why and who I'd ask questions. Many were marked URGENT even as the first line of communication. Overall just an unpleasant experience I would not reccomend to others.

Very unpleasant from the start to closing date.

I was closing on my house and I needed to sign the final CD. Shelley Stevenson Kinney did not have the paperwork completed! I messaged her at 626pm. She didn’t respond until 752pm stating to sign my documents. I asked her for the link and she stopped replying. I had to call her assistant and thankfully she helped me. The paperwork was not there. They were still working on it. I finally got it at 930pm but the documents were wrong! I get it things happen but an apology can make a difference.