New American Funding Reviews

My husband and I were supposed to close on a home on a Monday. Apparently, the team at Cardinal knew that we were not going to close on Thursday of the previous week because of the holiday weekend. No one told us. We showed up at closing and were told to go home. We did the same thing the following day and the day after that. We waited in the title company's office for eight hours total in two days. We could barely get ahold of Allison and she told us to stop contacting her. AWFUl service.

Train the loan consultant to be more professional

Please take the time to review all the communication via phone calls (which were on a recorded line) and email communication from the start of the process in October 2024 to June 2025. I have had too much of my time wasted by these two individuals To give a summary of events but with a little investigation ot it will be very easy to see why my survey results are what they are. I'm happy that the process is finally finished and I have learned a hard lesson as to why it's important to use a local company in the future.

Effective and timely communication between all involved would have prevented most of the issues. The poor communication made for a very difficult and frustrating process and made the whole experience unpleasant. We had to worry about when the next bomb would be dropped on us, especially after the actions on the part of NAF delayed closing by 10 days. During this time, we weren't sure if we were going to be without a home. I felt like a number and didn't feel that NAF truely cared about us as people. With buying a new home being a big desicion, it would have been nice to feel that NAF was truley fighting for us and going the distance to make for a smoothe and painless experience. It is very unfortunate that it didn't turn out that way.

Ask him.... this entire process was a mess. He dis did not communicate with my attorney or me in a timely manner. I found out the day before I was supposed to close that i was not funded. We had to scramble for a week and I was without a home for 10 days. He did not seem to care or underatand that his lack of support and knowledge greatly impacted me. When I approached him with feedback he was defensive . I will not recommend you at all and plans to refinance with someone else asap.

I believe I got caught in the middle of Michael leaving and a new loan officer coming on. I did not hear from Chad and was never told Michale left. I just knew I quit receiving communicaation and had to reach out for answers several times. I did not know what final costs were until about an hour before signing. Also paperwork was not to the title company when it was supposed to be for closing. My time had to change multiple times.

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I was given misinformation by loan officer. When I recommended waiting on locking my rate I was told no I should do it now. They won't drop and they did when I asked if I'm able to take advantage of the lower rate no. The builder credits I was to receive were shorted and I was assured they were all used. Then 20 minutes before closing I needed to come up with 7k additional funds. Unacceptable, and pay additional wire fees after confirming the wire amount with Nancy a few days before. When reviewing the disclosure with her she claimed it's so confusing to read and she'd have to get back to me with regards to my questions. It's very unnerving being so late in the process and for her to totally act like my money doesn't matter. I would never recommend this company to anyone.