New American Funding Reviews
Review by Eric Rojo for Anonymous Anonymous
Completed transaction on August 24, 2020
Our loan process was extremely stressful. We used them to finance our 3rd home and find it much more stressful than the other two times. There was a lack of communication from our loan officer. She would commit to sending us information regarding our loan and would fail to follow through. She committed to closing our loan before the end of the month and even though it appeared that everything had gone through, it did not. There was a discrepancy & in the amount. We will not be using it again.
Review by Paul Oprisan for NAF ID#6606
Completed transaction on August 24, 2020
Short: professionalism. Long: carefulness in explaining options and procedures. Proper follow-up. Accuracy and punctuality. Genuine (or better faked, at least) care for the customer.
Review by Elizabeth Valdez for Stephen McKenzie
Completed transaction on August 23, 2020
There were unexplainable errors in the processing. My husband and I were on the original loan application. Someone along the way decided to take my income off the application so that my business income would not be considered. A) I don't have a business. B) My income alone is more than enough to qualify for the loan. We were contacted to provide bank statements from a bank we don't have an account with. We had to do a lot of follow up to get through the process. Very frustrating.
Review by Kymberlin Kinsey for Anonymous Anonymous
Completed transaction on August 21, 2020
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Review by Jarvis Norman for Micheline StFleur
Completed transaction on August 18, 2020
My experience working with this agency was the worst. When I ask a question I was definitely given a run around and attitude if not I got no response unless I emailed indicating I had an attitude or was very displeased. Whenever I called I got an immediate response stating on a call or I'm driving and then no call back. When being asked a question I never got a clear or concise responses when I ask a specific question I expected a clear direct answer but unfortunately that was not what I got.
Review by Latoya Robinson for Micheline StFleur
Completed transaction on August 18, 2020
This is not a direct reflection of you alone but the wholeExperience.
Review by Eddie Pratt for Micheline StFleur
Completed transaction on August 18, 2020
Professional service that service their client. Present information in a timely manner. Supervise and communicate important numbers or information before client receive a call. Call client to keep them informed of whats going on. Don't rush presenting client valuable information on the phone. Use professional voice and use professional tones at all times.
Review by Kevin Randolph for Micheline StFleur
Completed transaction on August 18, 2020
The experience was horrible. I would never ever refer anyone to this company. I have never experienced such terrible customer service in my life.
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