New American Funding Reviews

Just better communication. It seemed as if there were too many people involved and each person had different information which made the experience confusing at times. Numbers kept changing with what I was told originally when it came to down payment funds needed. I would have been ok with paying what I paid if given those numbers from the beginning. Other than that everything else was great.

Waiting until the last minute to balance HUDs and the loan officer not knowing when cash or gift funds etc are acceptable or not made my experience not so great. As far as getting a challenging person approved it was a fast process that i I appreciate

knowing up front what all the underwriter would need. There was too much miss communication. And appraisal person took 2 weeks to fix a report. An Exciting experience just turned out to be a stressful event until the end.

Updates were very good but at the end when I didn't hear there were some issues bothered me it was tough working through the holiday

Amy was really great initially. She communicated well and really helped us get on the right track for approval. After the loan was handed over to the processor, everything went down hill. Kathy did not follow up regularly and was hard to get in touch with. There was a long period of time with no communication where I believe the file was put on the back burner while we waited for a title. We had a very clear deadline for closing that was communicated with Amy. I'm not sure if that was relayed to Kathy or not. Our deadline was missed by 7 days and really put my family into a very difficult situation. I'm not sure if it was relayed to us that Amy was going on vacation right before our loan was to be finished, I don't remember that communication, but Amy disappeared right before we were supposed to close and I never heard back from her. She never responded to my last call, text, or email. Kathy was difficult to finish the loan with. We were at the closing date and all of a sudden there were documents that were still needed that was never communicated to us in the 2 weeks prior from Kathy's last communication stating she would update us. That delayed our closing another week. Our last communication with Amy was that we were clear to close with zero dollars at the table. We arrived to closing and found out there was almost $400 due with no communication from Amy or Kathy. We found out frkm our REALTOR. We had to leave closing to get get a check to process the payment and come back to closing. I would likely recommend NAF again, but would not recommend using an out of state loan officer an processor. Some of our issues also came from different in time zones, but I really felt there was lacking on Kathy's part.

It was all really good until like the last 3 weeks and then communication really broke down and it got extremely stressful

Being patient with us.

The lack of communication was astounding