New American Funding Reviews
Review by JoHelen Williams for Jeff Schenk
Completed transaction on March 8, 2026
Jeff was good. However, the closing process was daunting and the client said the communication for that part was not good. I have to agree. I got a bunch of excuses and very little effective communication. I have found that once it goes to underwriting and closing it is not smooth. This is very important to clients who are nervous anyway.
Review by ERIC GRAHAM for Sharlene Ruiz
Completed transaction on February 28, 2026
Sharlene was very knowledgeable and presented a strong team-oriented approach from the beginning of the transaction, which I genuinely appreciated. She initially approved the buyer for a 3% down conventional loan, and based on that approval the offer was submitted and accepted. After acceptance, the buyer was later required to increase the down payment. I learned of this change from the buyer rather than directly from the lender. This caused a delay in ordering the appraisal, which put the buyer in breach of the Residential Purchase Agreement, and I was not notified of that delay either. Updates on under writing were limited. Updates on docs being ordered came from my buyers first. Im sure loan was more challenging than was communicated to me which I can appreciate. Overall, Sharlene was knowledgeable and capable, and the transaction did successfully close. Improved communication and proactive updates would make the experience even stronger in future transactions.
Review by Latasha Nicole Little for LaMonica McDuffie
Completed transaction on February 24, 2026
It's probably not your fault. I was under a lot of stress during this time and I probably needed support outside of what would be considered normal. I just think about my first experience working with LaMonica and it seemed more helpful and supportive. But again the disconnect could be the amount of stress and pressure I was under.
Review by Reginald Witcher for Helene Knepper
Completed transaction on February 21, 2026
I DIDN'T SPEND ENOUGH TIME WITH HER, BUT MS. RAQUEL CHAVEZ WAS VERY GOOD, AND PROFESSIONAL. ALSO, SHE KEPT ME INFORMED PROMPTLY AND IT WENT WELL. ADDITIONALLY, SHE HAS A GREAT PERSONALITY AND PROFESDIONAL. I SPENT TIME WITH HER VIA EMAIL AND PHONE CALLS.ALSO, I DIDN'T SPEND ENOUGH TIME WITH.MS. KNEPPER TO MAKE.A FAIR AND IMPARTIAL ASSESSMENT OF HER. FINALLY, MS. KNEPPER WAS PLEASANT.
Review by Michele Burkheim for Jose Rodriguez
Completed transaction on February 18, 2026
I prefer weekly communication and had to reach out to get updates on several occassions
Review by Georgory Grogan for Tommy Burnette
Completed transaction on February 15, 2026
Better response time for issues.
Review by Lori Kirkland for Ryan Tapp
Completed transaction on January 31, 2026
Ryan was my clients choice He got the job done but there waa was a disconnect between him and the processors that was disappointing!
Review by Tamara Mitchell for Jeff Green
Completed transaction on January 28, 2026
Responsiveness to emails were occassino ally missed. Otherwise Jeff was a great representative of Churchill to work with.
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