New American Funding Reviews
Review by Kathryn Cannon for Michelle Thula
Completed transaction on November 12, 2025
Better communication..
Review by Kevin Gross for Michelle Thula
Completed transaction on November 12, 2025
Communication is my biggest concern.
Review by Bradford Mason for Michelle Thula
Completed transaction on November 12, 2025
Some questions went unanswered, but I guess that was from the workload. I know they had other clients they were working with.
Review by Janine Davis for Michelle Thula
Completed transaction on November 12, 2025
Michelle was great in communicating the process of my refi after I endured quite a few hiccups in my initial stages with another loan officer. She was able to get me to closing in two weeks time! However, I am a bit disappointed that I have gotten no response from her post-closing regarding a few other concerns.
Review by Colleen Ferguson for New Palermo
Completed transaction on May 15, 2024
Communication amongst the team was weak. I felt like there was no communication at all. I had a unique situation and although it worked out in the end, it was stressful explaining the details, repeatedly. Sometimes i couldn’t get in touch with team members and I didn’t know who exactly to reach out to.
Review by Christine Stoves for Brad Strubel
Completed transaction on May 18, 2026
The lack of communication and the slowness of the underwriting department was horrible. Underwriting needs to be better.
Review by Jerry Black for Steve Gouveia
Completed transaction on May 1, 2026
Steve was fine to talk to and deal with but the company was not good. Communication between Steve and loan officer and closer was poor as important information was not transferred/received and closing almost did not occur if not for owner of settlement company. I had to provide documentation at the closing table from New American so settlement company could relay between New American team members. sorry, not satisfied and not happy with this company.
Review by Monique Casey for Nick Fendig
Completed transaction on April 17, 2026
My client repeatedly asked for additional items needed before the close and didn't receive responses until the day before and day of close. Truly not the experience for clients that are new or old to purchasing property.
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