New American Funding Reviews
Review by Jamiella Atkinson for Anonymous Anonymous
Completed transaction on May 3, 2021
During the entire refinancing process I had a very difficult time getting in contact with Nathan or anyone else working on my loan. There was a huge lack in communication regarding when my closing would take place and what was required at closing. My closing was originally scheduled on a Wednesday and I was told I would not need a witness, I was also NOT told the amount I would need to pay at closing. The night before my scheduled closing I received a call stating my closing was being postponed.
Review by Billy Clark for Khalil Jaafar
Completed transaction on April 28, 2021
Was told the wrong closing date, no communication or return of phone calls. Feel like that once he knew he had a commission coming, I was no longer important, just worried about the next customer / closing. However, his manager (Kip), was honest and helpful. Will never do business with this company again or recommend to anyone! I originally asked not to be assigned to Khalil, because it was pretty much the same last time. I have done business with ya'll 3 times, but never again. Billy Clafk
Review by Ian Harvey for Khalil Jaafar
Completed transaction on April 28, 2021
Better communication from Lo. It took him 2 days to reply to emails..
Review by Shahjahan Rana for Zo Cruz
Completed transaction on April 26, 2021
Started strong.. 6+ months later.. surprise fees, delays, miscommunication, and several other issues outweighed how much I initially appreciated everyone involved.
Review by April Hood for Becky Brown
Completed transaction on April 26, 2021
Better communication and process done in a timely manner
Review by Ryan Flood for Chris Cooke
Completed transaction on April 26, 2021
Communication was terrible and almost non-existent. Very difficult to get a hold of him. Took a very long time to lock in the rate. This process has definitely discouraged me from doing a refinance online next time.
Review by Michael Howell for Marcell Walker
Completed transaction on April 22, 2021
There was a lack of communication between the closing agent and Marcell. He would tell me one thing, the closing agent would tell me something totally different. In the end, neither was correct. I was “cleared to close” for 4 weeks before they finally got things together. I was advised not to pay my mortgage with my current lender (this was a refi) and then ended up with late fees and a negative mark on my credit report because of his advice. Not enough room to tell all, but cost me $8000 too
Review by janell henderson for Wonida Welch
Completed transaction on April 20, 2021
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