New American Funding Reviews

I enjoyed your local office and employees but I think your corporate office made mistakes on the fees and timely manner of responses.

I prefer to do business locally so having a lender in the area that is easy contact is nice.

Jason did a good job during the first stages and was readily accessible to answer questions. But once it handed off to Dedra was a different story. I never once heard her voice, she always "had phone issues " and never answered my calls. We got hung up a week supposedly waiting on verification of my wife's employment but that request was never sent to her HR until we asked why there was no movement. for 2 weeks straight i was told via email you had everything needed and we would get final approval from underwriters that day ir or the next. our contract date mandated closing by 9/30, but it was made known thru the entire process that the sellers wanted to close earlier as they were closing on a new home the same day we did. Yet when we finally got the closing disclosure it still had the 30th and we had to push to get it bumped up when they issued clear to close a few days later over all this lack of communication gave us a very uneasy feeling the entire time once Dedra took over. a simple call to say hey we are working on it and due to volume you may not see movement for a few days would have totally changed this review, but the constant promise like it would be 24-48 hours max then not even answering a call was the worst part. As someone who used to be in sales I can tell you from a customer satisfaction point of view it is better to under promise and over deliver than to constantly miss stated timelines

I got my home.

I find it appalling that New American Funding placed a document authorizing partner companies be able to contact me after closing. New American Funding made this a required document in order to close. They did put some statement on how to opt out. I NEVER wanted to opt in. I will never recommend New American Funding to anyone for that reason alone. The fact that I had to sign that form to close this loan seems like it should be illegal and I will seek counsel to help determine that if I receive one spam call or email from anyone associated with New American Funding.

I believe the experience could have been much better with more attention to detail, clearer communication, and follow-through from the loan officer assigned to our file. What would have made this experience better is: A loan officer carefully reviewing the documentation we provided A consistent and accurate understanding of our financial goals and property status Proactive communication and accountability when changes or issues arose.

We bought a home

Its not about more communication ita about getting the correct communication out earlier. I asked about five different people what we would need for closing and how my sister would transfer the gift but because we didn't get that and a few other peices of information until the night before the closing. It almost didn't happen. Otherwise The team did thier jobs well without the support and guidance provided my anxiety would have been much worse.