New American Funding Reviews

I do not recommend Caliber. There was zero communication or accountability from Caliber throughout the entire process. I had to constantly call/email to know the status of my loan. Understanding the current world situation, including everyone working from home and the increase in the # of refi's taking place, it still took just a week shy of 4 months to complete. This was not the first time I have bought/sold/refi’d a property, but it was the most painful process I've ever had in doing so.

I have a loan with Caliber Home Loans and wanted to inquire about refinancing. I reached out to Wanda and she basically blew me off with my inquires. I called Caliber to talk to another agent and was told that someone would call me back immediately and then there was no call back. It's apparent that Caliber Home Loans does not care about my business or customer service. Will be refinancing with another company. Would not recommend Caliber Home Loans at all !!!

I have a loan with Caliber Home Loans and wanted to inquire about refinancing. I reached out to Wanda and she basically blew me off with my inquires. I called Caliber to talk to another agent and was told that someone would call me back immediately and then there was no call back. It's apparent that Caliber Home Loans does not care about my business or customer service. Will be refinancing with another company. Would not recommend Caliber Home Loans at all !!!

This company is a rip off and the people are stupid as hell.

Started out great. She was very helpful in trying to help me buy my first house. I finally got everything finance wise squared away and when I got her all of the paper work that was needed she disappeared and made no contact with me for two weeks. When she finally contacted me she told me she had went on vacation for a week and turned her phone off. She didn’t let me know she was going on vacation until she was there and didn’t try to get me in contact with someone that could help me while she was out of the office. Hopefully she doesn’t treat the rest of her clients this way.

I am writing to formally submit a complaint against Mr. Steve Menozzi, Sales Manager (#697223) at New American Funding, located at 11 Continental Drive, Suite 211, Newark, DE 19713. Mr. Menozzi was provided with all the necessary information to obtain a pre-approval for a housing loan. After submitting the application, Mr. Menozzi verbally advised us to proceed with a $5,000 deposit with the seller. Following his guidance, we signed a buyer contract with the seller and committed the aforementioned funds. Subsequently, Mr. Menozzi informed us that we could not proceed further with the loan unless my taxes were amended, citing that my reported losses invalidated my income. I promptly worked with my tax preparer to complete the amendments and submitted the revised tax documents to Mr. Menozzi. Despite my compliance, Mr. Menozzi once again stated that I did not qualify to proceed to the underwriting stage. Upon requesting an official letter from Mr. Menozzi confirming my ineligibility on the pre qualification stage he refused to provide one. Instead, he suggested I seek a denial letter from other lenders who had reviewed my case. This refusal has placed me in a difficult position, as the seller is unwilling to return my $5,000 deposit without official documentation of my ineligibility. I believe Mr. Menozzi's actions were negligent and misleading. His advice directly led me to commit a significant financial sum, and his refusal to provide proper documentation has further exacerbated the situation.

very Rude 0 customer service unprofessional

I would not recommend them to anyone not even my worst enemy. And I wasn't even the one getting a loan from them. Unfortunately I was the seller of the home their client used to purchase my home. What was to close on 4/27/16 didn't close until 5/20/16 and which almost caused me to loose the home I was to buy. I would not recommend Michael Thompson from their company to do your mortgage or any lending features. But I will not tear them all apart because what one person does, shouldn't reflect the hard work some other lenders do for the Kelly Team. My complaint is only towards one person and my goal is that he will never do what he did to my buyers to anyone else. So please be aware and like anything else please do your research.