New American Funding Reviews

I left Craig two voicemails to call me. He never responded, I find that troubling. We had to supply documents several times over repeatedly. I’ve done several closing before, this one was not the best experience.

From the start, communication was lacking and sometimes chaotic and last minute. Craig missed the day in business school where they taught us NEVER ASSUME ANYTHING. Craig's communication was mostly demeaning and derogatory. His assistant, Tracie, asked for the same documents multiple times. This loan was brokered to some far flung credit union that was still trying to verify our employment while we were sitting at the closing table. Nice choice of lender there. Phone calls were unanswered, messages unreturned. So we were left with lengthy email chains. With so many people included in the emails, it seemed to always be a tangled mess of communication. I've been in a customer facing sales position for 30 years. I certainly would never consider conducting business they way Craig does. Our loan was not particularly complex, but it became a nightmare because of his constant assumptions and lack of customer discovery. My attorney said it was one of the worst experiences he's had in 50 years. That says something. I would not recommend your firm or Craig Achtzehn to anyone. In fact, I plan to write reviews everywhere I can to warn others.

Throughout this process I received little to NO communication despite my emails, voicemails, and texts. My closing was scheduled for 1:30 but the closing package wasn't ready and I never received any message from Jeff telling me not to waste my time by going to the title company, even though I left him and his partner messages. My loan docs were completely screwed up including escrow amounts and the amount of cash to close and when I inquired about this, once again, NO call!

I’m sorry to say this was a horrible experience. We showed up for our closing with two small children, a Uhaul and my parents to be told that the documents had not been sent over my Jeff and his team. There was little proactive communication and no explanation why the documents weren’t ready considering the closing had already been delayed once. So my family and I had to stay at a strangers house because Jeff and his team were unable to transfer the funds in time before the office closed.

We were told that the home loan was "100% approved" but then days before the closing date, changed his mind and said that the proof of employment documents were inadequate. This caused us undue stress days and almost caused us to loose the house.

When I started this loan process, the origination fee was around $2,000. However, we canceled the loan after discovering that some key HOA information had not been disclosed. Jeff was aware that I canceled the loan due to $3,410 in HOA fees due after closing. When the seller agreed to pay that fee, and Jeff called me after finding out, and we restarted the process. Before stating that I needed to quickly sign some documents related to the same loan, it was his first opportunity to mention that the origination fee had increased. He could have asked me if I wanted to continue with the loan. The second opportunity arose after my rate lock was extended without my knowledge. I found out on the day of closing because I had not been given any information prior. The third and most important opportunity was on January 5, 2024, during a call I had with Jeff. I reached out to discuss the estimated funds needed to close, which amounted to $34,000.00. During that call, I specifically asked Jeff to explain this figure because it seemed excessively high. He said that the underwriter was working on it and that he would reach out later with information, but he never emailed or called back to explain. I have the email from January 5 to support my claim. How can the processor, Tracey, have an estimated closing cost when you initiated the loan and can’t even answer a simple question about the funds needed to close? I am unhappy with this loan process because I feel like I was duped. To make matters worse, I could never reach Jeff or Tracey before closing to get an explanation about the origination fee. Even though they extended the loan, it still came down to the final hour for them to provide the final numbers. It feels like they were hiding the origination fees for the loan, knowing that I would never agree to the terms, in order to corner me on the day of closing. I ended up paying approximately $8,000 in origination fees, meaning there was an estimated difference of $6,000 from my initial mortgage agreement, and it was never mentioned or discussed with me, not even once. This process was embarrassingly subpar.

Too many hands in the pot. Poor personal communication. Constantly asking for stuff instead of telling us upfront exactly what was needed. The constant need to check credit and bringing down our credit score.

Steve was great, until we were locked in and had a settlement date, then everything went horrible. He was unresponsive and when he did respond it was always simple single word reply’s with no reassurance to any of my questions I ever asked him. He didn’t give me a final closing cost number until 20 minutes before closing was scheduled and gave me the wrong number first before realizing he was wrong and giving me the correct number later.