New American Funding Reviews
Review by Mark D. Peterson for Roy Taylor
Completed transaction on April 12, 2024
Extremely poor communication; we received documents that didn't pertain to our transaction; at times communication was aggressive
Review by Dakota Reddington for Len Restaino
Completed transaction on April 12, 2024
Len Restaino had a smart and sarcastic attitude when I spoke to him like I'm supposed to know the whole home buying process. Nothing about the process was pleasant! Everything they made stressful, they made multiple mistakes making have to do something all over again. It seems like I got nothing but bad news because someone didnt communicate properly. The emails that they send are unclear and you need to call because they're unclear. There are better companies out there. Would not reccomend
Review by Kimberly Ann Kozak for Abby Polin
Completed transaction on April 12, 2024
I had multiple conversations with Abby over the months regarding the parameters I wanted met for me to do a refinancing: i) I pay no closing costs and ii) my loan amount would not be increased. The day before the closing, Abby told me that I told her differently. Super disappointed! My loan amount was increased by $5,000, so I ended up paying quite a bit in closing costs. I will not do business with Draper & Kramer again.
Review by Bing Liu for Becky Brown
Completed transaction on April 12, 2024
if you say call your client today, call him/her today. if you say you will not leave your office without calling your client, do it then. Poor communication. It was the first time with New American Funding and it is the last time too.
Review by Christopher Jarred Chappell for Chris Kelso
Completed transaction on April 12, 2024
Better communication and factual information.
Review by Krista Leah Chappell for Chris Kelso
Completed transaction on April 10, 2024
Impossible to contact. Never returned calls and emails. “Last minute” things popped up and slowed our process down. Cost us extra time and money.
Review by Nicole Hollihan for Maria Jondahl
Completed transaction on April 6, 2024
To not have been lied to, tricked into a RIDICULOUS interested rate! Rates changed after I signed my 10,000.00 escrow away because I was lied to. Was also lied to regarding the pre-payment penalty. Was told that was removed and did not find out until the day before closing that it was not. When I called Mark Lee to ask about my loan, he reported to Maria that was was not allowed to call and discuss my loan and that I needed to go through her, this is what I was told by Maria, not sure if that was true as I was lied to so many times.
Review by Abdul M Anbari for NMLS 6606
Completed transaction on April 1, 2024
Lack of communications and follow through. Don't respond to messages and had to follow up with multiple times to get things done. Rate changed 3 times and does not deliver as quoted. Closing and funding processed was delayed and had to called 2-3 times to follow up and almost missed the deadline. The whole process was painful and did not get the rate as quoted originally. Don't have much confidence in Cheryl words and it was a nightmare experience.
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