New American Funding Reviews

Communication was terrible. Emails and phones were ignored by two different processors. Our closing date was missed by 30 days....The day of closing the buyers were told they needed to bring $5,000 more to closing than was disclosed to them; over the 60 days they were sent 10 disclosures.

In every way possible bad! John finally took back over and got my loan closed after months of Ineptness by those working for him. It was an absolute nightmare working with Cardinal Financial. I cannot say for sure how many people dropped the ball, but it was a lot. This poor experience should not fall solely on John’s shoulders, and ultimately it was the people he handed me off to that lead to my overall bad experience. I actually like John I appreciate his willingness to help with the issues.

Communication was terrible. Emails and phones were ignored by two different processors. Our closing date was missed by 30 days....The day of closing the buyers were told they needed to bring $5,000 more to closing than was disclosed to them; over the 60 days they were sent 10 disclosures.

In every way possible bad! John finally took back over and got my loan closed after months of Ineptness by those working for him. It was an absolute nightmare working with Cardinal Financial. I cannot say for sure how many people dropped the ball, but it was a lot. This poor experience should not fall solely on John’s shoulders, and ultimately it was the people he handed me off to that lead to my overall bad experience. I actually like John I appreciate his willingness to help with the issues.

The clarification of the Nina was horrible, being the first time buyer I was not fully explained each process, there was assumptions on both our parts, there was new information after the next step for me to do or figure out, there were answers that were not explained thoroughly or answered wrong, the empty feeling of not caring about me and my family as a family instead of a number or commission was the impression I gave, the step by step process was unattractive, frustrating, nightmare of a process that I could ever imagined being in, the only thing I liked was at the end at closing the manager of MIchelle stepped in and that was who I finished my closing with so I would like her pension or her commission to go through him, I would rather him do the work after each step and follow up with the next buyer through each process so that their not in this same situation with Nina

We had to continually stay on top of Jeffrey and John as far as dates and deadlines were concerned. They were extremely rude to us our real estate agent, and title company. They even hung up the phone on us at the end. They tried to push back our closing yet have nearly 1/2 the money in a escrow and 45 days for them to finish the closing documents. They were the most unprofessional loan officers I have experienced. Sadly my husband tried to call New American funding the first week of being assigned Jeffrey as loan consultant asking for a different consultant and was told he would not be able to get a new one. When we go to refinance we sadly will not be using New American Funding after this experience and we did select to use them again because we had them with our past loan for our previous house.

Tried not to be rude through the process but I got incorrect information multiple times. Was overcharged. Almost lost the house! Either a really poor company or an employee who is kept in the dark on how to facilitate a mortgage. Should have just gone to the credit union. Still asking for documents.

Too many issues to list here. Josh Burley is aware of them all and so is Esmeralda who never called me back. This is experience has been one of the worst I have ever had. And as of today, my previous loan is still not paid off because your stupid company sent a check and not a wire. TERRIBLE EXPERIENCE.