New American Funding Reviews

Be honest and loyalty to the company

Any sort of communication. Not being told by the loan processor that all documents were finished but by the loan officer that documents were missing. Not showing up at the title company for closing and then being told in their office that we would not close and that the income I had documented would actually not count. Having any sort of communication in the over two months leading up to this that would have allowed us to fix the situation prior to having to delay the closing.

I was given misinformation by loan officer. When I recommended waiting on locking my rate I was told no I should do it now. They won't drop and they did when I asked if I'm able to take advantage of the lower rate no. The builder credits I was to receive were shorted and I was assured they were all used. Then 20 minutes before closing I needed to come up with 7k additional funds. Unacceptable, and pay additional wire fees after confirming the wire amount with Nancy a few days before. When reviewing the disclosure with her she claimed it's so confusing to read and she'd have to get back to me with regards to my questions. It's very unnerving being so late in the process and for her to totally act like my money doesn't matter. I would never recommend this company to anyone.

My previous interactions with New American Funding over the past 7yrs have been very positive. This was not

Brian Brisebois failed at every opportunity to provide even adequate levels of communication, class, grace, and politeness. He demonstrated unacceptable levels of customer service in not only dealing with me but also my agents. His incompetence and failure to set proper expectations caused multiple delays in closing. He was unable to be reached by phone, text or email, and attended an out of town conference without a backup in place to assist in his absence during a critical juncture of the underwriting process. He offered no apologies.

Did not communicate

Clear communication and if there was a failure or misunderstanding except responsibility. Also know how the system operates. It’s not based exclusively on your personal experience. The world is bigger than that. Know your job.

The loan team did not listen to my concernes and evidence. As a result I was forced to pay and overpay a debt that was in dispute or I would not be able to close on the home as it was stated to me. There was documentation that showed that the information was incorrect based on payment history. If you can look at the history and payments to justify my accounts, where my money came from and question me as if I was a criminal, then you could have taken the time to look at the evidence and operate in the same manner of scrutiny. This team also question my reserve funds that had nothing to do with the transaction funds. I provided the supporting documentation but again if you could go to that extent to question if the money exists, then you could have ensured I was not being cheated as I was. The team could have taken the time to review the evidence that I provided to show that this "debt" was in dispute and incorrect. As a disabled, African American, age protected class individual, I feel my loan was scrutinized at a different level than other potential applicants. This is my belief. I do not have hard proof because I did not review other applications. However, I hope at some point this entity is audited and I hope that I am incorrect. In addition, my loan was not processed correctly, I was provided with documentation that I had to sign post closing that should have been signed prior to. My loan was not cleared to close until the day before closing. I will never use this company's services again. I will definitely tell my friends and family to never use this company. I feel that they were not working for me but against me and in thier best interest to facilitate them selling the loan.