New American Funding Reviews
Review by Ronald Orinko for Scott Ponick
Completed transaction on February 21, 2025
Scott was nice and friendly in the beginning. However, he failed to communicate underwriting requirements for pre-approval in the beginning, then failed to communicate with me for weeks. The week of closing he finally called and said I needed an additional $15K to close and pay off disallowed co-signed debts that he'd originally said would be fine with less than 12 months history (then claimed he told me that- I am very thorough and write everything down.) Despite several email attemts to get underwrting updates from him, as well as CC'ing him on every commuication with Jourdan (the underwriter) for weeks, he claimed he "just got my file back" the Monday before close. Then, the last I heard from him was that Tuesday. We closed on Friday and I never heard from him again. Jourdan Herbst was EVERYTHING in the closing of this loan- she handled the job of Scott and communicated regularly with me. On closing day when our title company continue to wait on closing paperwork well beyond our closing time and hold everyone up, I called everyone trying to reach someone. Jourdan and Brook Bergh handled that immediately. Scott never returned my call let alone assisted. This is my FOURTH LOAN through NAF and I've never had this experience. Please give Jourdan a raise- she was the sole reason this loan closed.
Review by Annamma Anto for Cesar Zarate
Completed transaction on February 3, 2025
They didn't disclose so much info to us. Also they asked for so many documents
Review by Vanessa April Estrel Hoy for Tawnya Green
Completed transaction on January 31, 2025
Yes. I would like to talk to the head manager regarding my experience with Tawnya. I can't trust her and I will never refer this company to any of my friends unless the manager talk to me regarding my experience with Tawnya
Review by Bonnie E Allen for Eric Glick
Completed transaction on January 21, 2025
Be honest.
Review by Mary R Clouse for Scott Rego
Completed transaction on January 15, 2025
Poor communication several lost files . They sqy say they have everything they need and then a last minute addition of paperwork which required me to pay extenstion fees
Review by Sidney Rens for Megan Shaw
Completed transaction on January 9, 2025
We werent given a snapshot of our options up front, we were sent incorrect documents, we had a gift applied differently than we communicated about and intended - it ended up working out but was an unnecessary surprise.
Review by Jason Bahr for Jesse Garcia
Completed transaction on January 6, 2025
When we started this process, we had a different loan officer who was excellent!!! He unfourtunatly left the company so we were assigned Jesse, at the very end of our process. Never did we hear from him, besided via email.
Review by Zlatina Leadens for Alan Smith
Completed transaction on January 3, 2025
Loan officer to secure the rate when discussed.
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