New American Funding Reviews
Review by Ashley Krall for Jonathan Marloe
Completed transaction on September 4, 2025
If Jonathan would actually answer his phone. If my payoffs were actually correct. If I wasn’t told one thing and disclosures said something totally different. I would have loved to receive correct checks to my payoffs but nobody answered or made this timely to get corrected BUT Jonathan did say he would before the loan closed. WRONG! Now I’m left with useless checks that nobody in the company will fix.
Review by Elaina Marie Holland for Chris Davis
Completed transaction on September 2, 2025
Horrible Commnication from start to finish. Was told and given different information throughout the process. Several calls and emails never answered. Felt pressured to close without accurate information or knowledge of the entire process. I would never recommend New American Funding, we feel like we lied to from the begin and the process was never explained. Zero customer service and regard for the customer feel like it's all about New Funding closing deals to benefit themselves.
Review by Karen H Ragland for Chris Davis
Completed transaction on August 29, 2025
Horrible communication
Review by John Terhell II for Bjorn Burnevik
Completed transaction on August 27, 2025
To have been provided with accurate information. To not have to provide information or documents in a desperate fashion especially when the were not needed. To receive return phone calls or texts.
Review by Jeffery S Biggs for Anthony Johnson
Completed transaction on August 27, 2025
First of all, there is absolutely NO reason that my loan process should have taken 8 weeks!!! Secondly, they fired the salesman that I was working with when the loan processor, Sandy Tran, is the one that caused our problems! Third, the sales manager, Anthony Johnson, called us to let us know that they fired the salesman & he made promises to us but wouldn't return our calls after that. Fourth, they quoted me an interest rate but since it took SO LONG to finish, the agreed interest rate went up. Sandy Tran asked for the most ridiculous things to verify EVERYTHING sometimes 3 different times! At the end I had to beg her to send it in to the underwriter so we could close the loan. I had the worst experience I've ever had dealing with loan processes & I've been getting loans for over 30 years. I would NEVER recommend y'all for anything & will NEVER be back to use y'all again, if I can help it.
Review by George Perez for Rick Hara
Completed transaction on August 23, 2025
The experience with Rick was disappointing and stressful. What began as a promising process turned into errors and communication failures that jeopardized the closing. This loan officer is not recommended for a smooth and reliable mortgage process. Luckily we were able to close, but I give him no credit in that.
Review by Howard Swanigan for Michael O'Hara
Completed transaction on August 21, 2025
He never replied to any of my inquires.
Review by Aaron Sanders for Willard Chubb
Completed transaction on August 19, 2025
They conspired with the title co. to change language in the CD causing unnecessary escrow and closing costs to fall on me instead of the seller. You are a criminal organization with no respect for
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