New American Funding Reviews

Requested information through credit karma. They called me 5 times within 7 hours. After the 3rd attempt I told them I did not want them contacting me further. After assuring I was placed on the do not call list they continued to reach out same day. If they cannot follow easy instructions such as placing someone on do not call list, I would not trust them with anything.

A regrettable experience! Our appraisal came back astonishingly low due to condition and view. We contested this and the appraiser responded by saying that other homes were superior in condition and listed the addresses. it turns out that these are new homes so of course they are nicer. They also were not the same homes used for our appraised value. Lastly, it was another comment that was laughable. While trying to further explain the lower value the appraiser notes stated that another comp home offered a "superior view". Huh?? We are in a >$300k home with a typical view of other neighborhood homes and approved HOA landscaping. New American Funding basically shrugged their shoulders. We have decided to withdraw our application to refinance rather than debate this with them further. Stunning.

A regrettable experience! Our appraisal came back astonishingly low due to condition and view. We contested this and the appraiser responded by saying that other homes were superior in condition and listed the addresses. it turns out that these are new homes so of course they are nicer. They also were not the same homes used for our appraised value. Lastly, it was another comment that was laughable. While trying to further explain the lower value the appraiser notes stated that another comp home offered a "superior view". Huh?? We are in a >$300k home with a typical view of other neighborhood homes and approved HOA landscaping. New American Funding basically shrugged their shoulders. We have decided to withdraw our application to refinance rather than debate this with them further. Stunning.

It was a very unpleasant experience. He is a very rude person and made the transaction very painful. I will NEVER work with him anymore!

Today, the guy trying to get me to agree to the loan changed up the details and literally DOUBLED the amount of money I’d need to have a closing. I told him I needed the day to talk about it with my spouse, and I’d like to reconnect tomorrow. The reply I received is pasted below in quotes. Such a flippant attitude towards me and my money is really disconcerting. I clearly won’t be financing with them... “I set these up under the assumption that you had already decided that you have cash or equity available to you to pay the [debt]. Surprised that now that the time has been spent you are hazy on that. With all due respect, I can't sink anymore time into these files if you are committed to refinance the [city] property with us. Please check credit karma for your updated pricing on any given day. I will leave the file set up and ready for you.”

I'm having the worst experience ever, mainly because of communication. The communication, or lack there of, is horrible. I shouldn't have to chase someone down for updates and general information. I'm going to take my business elsewhere.

Lender was in contact with listing agent instead of me. I ALWAYS had to ask for updates. They lacked to get all information needed at one time to make it easier on the buyer. Most unprofessional lender I've ever worked with. Will not recommend.

Great experience . Thank you