New American Funding Reviews

Communication was a disaster. Had my clients tell me he would call me instead of going straight to me, closing times got messed up during to miscommunication, had a tough time getting responses in any form.

Open communication not only with the staff involved but also with staff and client/s. Better organization when it comes to preparing/working on client files. One should not have to send the same information 4 and 5 times not only to the same person but also to other staff members who just ask for documents without even introducing themselves. Felix Ramos and his staff were not profesional and were very unpleasant to work with. Will NOT recommend.

WORST.LENDER.EVER!When I think of my experience with Steve and his team I immediately think of violently punching the air. PTSD will forever be linked to Steve Schauer. He was basically non existent. ZERO customer service! Incompetent team, especially Molly! Only thing Molly could give you was an attitude, but no one asked for it. I don’t believe Steve even looks at these files,till it’s falling apart. Steve robbed buyer from a beautiful moment with avoidable mistakes. SteveSchaur = NEVER AGAIN!

Liz you are the best! You kept me updated throughout the whole transaction and you always answered your phone! Thank you for just a great experience!

Had a really terrible experience from this company. They gave me a pre-approval and then after I already had an accepted offer and ready to get the appraisal ordered the loan officer Natasha Crowell said she could no longer approve my loan and oops and so sorry???? Um what? I don’t think so. I don’t recommend such untrustworthy practices!

Had a really terrible experience from this company. They gave me a pre-approval and then after I already had an accepted offer and ready to get the appraisal ordered the loan officer Natasha Crowell said she could no longer approve my loan and oops and so sorry???? Um what? I don’t think so. I don’t recommend such untrustworthy practices!

I unfortunately had a very bad experience with Steve Schauer @ New American funding. I had 2 different conversations with Steve Schauer about locking in my rate and he repeatedly said to wait wait wait and then when I pretty much demanded to lock in my rate, we were at a 4.25%. However other lenders were offering less, but due to the buyer incentive of $8000, I had to go through New American funding to purchase my home. Then when we go to sign documents at the title company, there was origination fees of almost $2500 that were not supposed to be there. When my realtor reached out to Steve’s boss he was told that the 4.25 interest rate I received, was a buy down, and that was a incorrect. Steve Schauer then tried to say that I was incorrect, until we had to screen capture the conversation I and Steve Schauer had over a text message, proving the 4.25% was with zero buy down points. After I was able to prove Steve Schauer was wrong, they removed the $2500 (Origination fees) And re-issued new docs for us to sign. Had a not kept that conversation via text, Steve Schauer would have continued to say I was incorrect and we would’ve had to pay that extra money. So I would not recommend Steve Schauer or new American funding to anyone!!

Poor communication, we didn’t close on our contracted date. The underwriters for this company are horrible, they didn’t know how to read a basic contract, our realtor (she was awesome) had to explain to them what difference verbiage on the contract meant, the underwriter would also keep asking for the same documents over and over, the process was so stressful with this company me and my wife thought about walking away from the loan process. The only good thing about this company is the 1 percent down conventional loan when got approved for. If I had to do it all over again I would never use this company.