New American Funding Reviews

I contacted Brittany McLendon on June 9 about purchasing my first home. She was on vacation and suggested I utilize her website to fill out an application so she could review it upon her return. I filled out the application and submitted all requested documentation. On June 19, I received an email from Brittany's colleague about ways to quickly increase my credit score. I replied detailing what I had already done and what I would not be doing at this time. I asked if there was a way to proceed with the information I had already given. As of July 7, I have not yet received a response and my application on the website still shows in the review stage. Since New American Funding has proved unresponsive, I have been in contact with a different lender in the area, who has quickly provided me a pre-approval letter. I will not continue to pursue a business relationship with New American Funding, nor will I recommend them to anyone else.

She lied and has put me in more debt than before I started after taking her advice and now my savings is almost depleted. She was silent the majority of my process. I CALLED HER 1 day before closing, just for her to say, I'm still working on your file. No initiated conversation from her. This space isn't large enough for me to explain what I endured JUST for me to not be in a home. I did everything she asked and SHE DROPPED THE BALL!!!

I was robbed of my experience of being a first time home buyer. I felt there was no communication with Melissa herself or concern for my purchase. She did not return any of my calls and was directed to speak to her assistant. The assistant was frustrated with my questions due to the lack of knowledge I had about purchasing a home. I think that that her website was misleading with five stars because she is not that great! I believe that she can be better by "pretending" to care about others.

Before submitting documents to the underwriter everything needed should be in order.

I only talked to her the day of closing and she took probably the main reason I came there Way when she fired Brittany brooks she has amazing customer service and knows how to keep people calm and happy. But firing someone just days before her customer closing is a little weird and if it had not been for her keeping me calm I would have finished my closing with another closing . You have truly lost an exceptional person

Nichole NEVER answered her phone and barely responded to emails. She was very rude when I would call her out on these items. Her team helped make the process a little easier. But for me buying my first home I couldn’t wait to be done with this process and stop dealing with her. From the very beginning all the way to the end. I didn’t so much as get a email from her saying congratulations. I felt like just another number and not treated like a human being with questions and concerns. terrible!

Poor communication skills and lacked professionalism.

Return phone calls/emails communicate effectively not tell people they are having finanacial hardships when that is her opinion