New American Funding Reviews
Review by Thuong Vu for Heather Petrillo
Completed transaction on September 9, 2021
Heather is very easy to work with
Review by Marisol Sanchez for Heather Petrillo
Completed transaction on September 9, 2021
Never communicated, had to contact the branch manager to get any movement. Found out 2 days before we were suppose to close that we were going to. Then instead of giving me a closing date she told me she couldn’t give me that information. Her as well as the LOA were extremely rude as if the service was a favor. This has been by far the worst customer experience I’ve had in my life. I’ve been telling my friends to never go though her.
Review by Tammi Borland Hayes for Heather Petrillo
Completed transaction on September 9, 2021
My husband and I were lied to from the beginning. We were never made aware of anything including any fees that needed to be paid, etc. Communication was nearly non existent unless we asked for a meeting. Heather kept changing things without our knowledge or approval. Completely disgusted with this office personnel and this company. We were told we would get all of our documents back and now they refuse to give it to us. Some of which were ORIGINAL signatures and papers. HORRIBLE COMPANY!!!!!
Review by Gabriel Loya for Barbara Kramer
Completed transaction on September 9, 2021
Prompt review and feedback on requested materials. As an example I sent all paystubs etc. Then 3 weeks later received a request to resubmit as Barbara couldn't print them. Similar things happened throughout the process. I also frequently got urgent request for bank statements after close of business Saturday etc, absolutely ridiculous for my 1 bank that doesn't have online access to statements.
Review by Teresa Grover for Bridgette Sweet
Completed transaction on September 9, 2021
From moment of appl wrong info for condo missing fee info all that was provided by borr before appl. Horrible responses very defensive and constantly talking about her experience from past. Responses borderline abusive in nature. Lacked required details of items needed which greatly impacted borr and gift donor and lost a full week of nothing done which impacted borrs loan objection date. Regret using her, and New American and their inflated predatory appr fee of $850. Will never use again
Review by Erika Braswell for Bridgette Sweet
Completed transaction on September 9, 2021
Actually getting answers to questions and being informed from the beginning would be great. We had to request two extensions for our consultant, and our closing was therefore pushed twice. We never felt like a priority.
Review by Leonia Davis for Brittany Mclendon
Completed transaction on September 9, 2021
When you are dealing with the public, building relationships is one of the most important skill sets. We have followed up with Brittany several times after our loan has processed with questions and Brittany has been unhelpful with self help tools, resources and what next steps would look like. We recently called Brittany for general questions about how to retrieve tax documents and her response was “it is the weekend and I am out with my kids”. Unprofessional.
Review by ROBERT JONES for Brittany Mclendon
Completed transaction on September 9, 2021
She could have answered at least one of my phone calls. I never was able to reach her. She would see that I called and would rather email me than simply return my call. Also she never once called me to let me know that closing was going to be delayed. I got to the attorneys office at 4:00 and we did not get to sign anything until 7:45. Again, she does not return phone calls AT ALL. poorest communication ever
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