New American Funding Reviews

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Matthew was pushy, rude, and did not respect my boundaries. one day i was incredibly sick and already had one call with him, and asked him to provide an update through text or email since I wasn't feeling well. He completely ignored that and called me anyways to give me an update that could've easily been sent in writing. I got a call after my first survey and a request to update my feedback but I will not be discussing or changing my responses.

The entire refinance process was a nightmare. It took over half a (about 7 or 8 months) to refinance with your company. We went through about 6 or 7 loan officers that were "quitting" and we were promised things time and time again that never happened. We were lied to multiple times. The only reason we went through your company was the promise we received when we went through you the first time, free refinance. We will never go through your company again and I would never refer anyone here.

Major issues experienced: Quoted me a significantly inflated interest rate, despite having an 800+ credit score. Held the appraisal until the final day of my appraisal contingency, using a highly questionable comparable property in the report. Misrepresented the loan’s progress, stating it was on track while withholding “clear to close.” Waited until the day before closing to raise concerns about schooling and employment, despite having six weeks to review my file. Required last-minute documentation from third-party providers under intense time pressure due to lender inaction. Issued “clear to close” only on the afternoon before closing, causing undue stress and uncertainty. On closing day, after I had already signed papers and was seated with all parties, I received a call about another issue — a major problem that a staff member later admitted should never have occurred. Original loan officer entered incorrect information in my file, creating unnecessary complications and delays. Communication throughout the process was misleading, inconsistent, and lacked accountability. Repercussions of this negligence: This was the most shaming, humiliating, and embarrassing mortgage experience I have ever had. My friend, who is an existing customer and referred me to New American Funding, is mortified and will never use your services again. I plan to refinance with a different lender as soon as possible to sever ties. The realtors, attorneys, and sellers involved will warn future clients to avoid New American Funding. Your team’s delay tactics ensured I was too deep in the process to change lenders, which feels manipulative and unethical. The seller was clear to close a full week before closing; only your team caused delays. It appears retaliation may have occurred after I questioned the rate and the delayed appraisal, which is deeply concerning. Final remarks: There is no excuse for the level of disorganization and mistreatment I endured during this process. Do not bother apologizing — an apology without accountability is meaningless. This was not an accident; it was a pattern.

Do whatever you want I dont care because as soon as I'm avaliable to finance again im going with a new company. Was forced into a refinance. Poor to no communication at all. Everytime I had a question I would get a incoherent or indecisive answer. Would even get talked down to and got my butt chewed out like it was my fault because your company kept dropping the ball. I told many people and asked for a new loan officer to file my upcoming paperwork for my disability rating. No longer eanted any contact from sam if you ever want another payment and yet sam still contacted me. WORST EXPERIENCE EVER and have made sure to tell everyone bout my experience.

Transparency. Clear communication and honesty

Worst experience

All communication was not clear and spoken in a round about way, not just with this refi but with previous loan as well. certain aspects of loan were not the opposite was what I discussed with my consultant . They were only found out during closing documents. Will not go with NAF again due to both these experiences.