New American Funding Reviews

Clear communication and if there was a failure or misunderstanding except responsibility. Also know how the system operates. It’s not based exclusively on your personal experience. The world is bigger than that. Know your job.

The loan team did not listen to my concernes and evidence. As a result I was forced to pay and overpay a debt that was in dispute or I would not be able to close on the home as it was stated to me. There was documentation that showed that the information was incorrect based on payment history. If you can look at the history and payments to justify my accounts, where my money came from and question me as if I was a criminal, then you could have taken the time to look at the evidence and operate in the same manner of scrutiny. This team also question my reserve funds that had nothing to do with the transaction funds. I provided the supporting documentation but again if you could go to that extent to question if the money exists, then you could have ensured I was not being cheated as I was. The team could have taken the time to review the evidence that I provided to show that this "debt" was in dispute and incorrect. As a disabled, African American, age protected class individual, I feel my loan was scrutinized at a different level than other potential applicants. This is my belief. I do not have hard proof because I did not review other applications. However, I hope at some point this entity is audited and I hope that I am incorrect. In addition, my loan was not processed correctly, I was provided with documentation that I had to sign post closing that should have been signed prior to. My loan was not cleared to close until the day before closing. I will never use this company's services again. I will definitely tell my friends and family to never use this company. I feel that they were not working for me but against me and in thier best interest to facilitate them selling the loan.

Megan was very aggressive when I would bring up any issue that I needed assistance with. She was extremely combative and quick to assign blame instead of looking for a solution.

I was subjected to pressure, threats, refusals and ultimatums to lie on a loan application or the financing would be canceled. I was told rates would drop based on market conditions and then later told that the rate was unaffected by market conditions. Closing costs were much higher than expected

Never work with mister Gustavo Loli

I would like to share my recent experiences with NAF Cash and NAF Mortgage: 1. Home Purchase Offer with NAF Cash: o I used your sister company, NAF Cash, to make an offer on a home, which initially went fine. However, the closing was delayed as the sellers wanted their children to finish school. 2. NAF Mortgage Approval Issues: o Two weeks before closing, I discovered that my NAF mortgage approval had expired, despite discussing my conversation with Divah Mae Mosley a month earlier. She did not mention any additional actions required from me at that time. o For two weeks, I followed up daily with Divah, who was unable to provide updates beyond "underwriters are reviewing it." o The night before closing, I had to escalate the issue by contacting management at NAF Cash to resolve it. o This stressful process felt like a second job due to the lack of communication and coordination. 3. Lack of Accommodation for Stress Caused: o I asked Divah Mae Mosley if any accommodation could be made to show NAF’s acknowledgment of the stress caused. Divah informed me that NAF would not take any action or show any understanding, despite her oversight in ensuring my loan approval was up to date. 4. Post-Closing Experience with NAF Cash: o After closing with NAF Cash, we had a month to close on the NAF Mortgage side. Given the prior issues, I expected a smoother process or extra focus on my account, but this was not the case. o Divah disappeared from the picture, and it took over a week for Bilal to reach out as my loan coordinator. I followed up continuously with Divah to understand the process and timeline but received no clear information. o When Bilal finally reached out, he often seemed unaware of my responses and questions, requiring continuous follow-ups from me. I had to resend the same financial documents multiple times despite them being available in the shared secure NAF portal. o Bilal claimed he couldn't reach my title company for 3-4 business days. When I intervened, I managed to get an update myself immediately. o I have worked with other mortgage providers who communicated well and guided me through the process. This was not my experience with Bilal or Divah. For example, I shared multiple accounts initially, and Bilal asked for updated statements for all those accounts. I repeatedly informed him which specific accounts I wanted to use for my deposit. On the closing date, Bilal informed me last minute which accounts the deposit needed to come from, none of which were the accounts I had specified. He was already out of the office, but thankfully I got a response back from him to correct it. o Additionally, I was surprised to see that I was responsible for the title insurance and taxes when closing the NAF Mortgage. When I started my NAF Cash journey, I spoke to a representative (Rich/Rick I forget the full name) who assured me that the only costs were the 2.7% fee and the rent while I was in the property. This discrepancy felt misleading. To recap: • Divah Mosley did not check my account during our call one month before the NAF Cash closing, resulting in an expired loan approval. • This issue was discovered two weeks prior by me, not by NAF. • No focus or updates were provided by Divah, only stating that they were working on the reapproval. • The reapproval took the entire two weeks, and I had to escalate the issue to management the night before closing to get it done. • After finally closing, I expected better service, but Divah became hands-off, and Bilal was difficult to contact and required continuous follow-ups. • I felt misled about the costs associated with NAF Cash as communicated by the representative. I hope this feedback provides valuable insight into my experience. I would appreciate any steps NAF can take to improve communication and coordination for future customers. Best regards,

Improve the entire experience and increase communication with accurate updates.

Poor communication poor customer service No follow up