New American Funding Reviews

If Jonathan would actually answer his phone. If my payoffs were actually correct. If I wasn’t told one thing and disclosures said something totally different. I would have loved to receive correct checks to my payoffs but nobody answered or made this timely to get corrected BUT Jonathan did say he would before the loan closed. WRONG! Now I’m left with useless checks that nobody in the company will fix.

My first loan officer Jennifer was great, she let me know what was going on, and what was expected. Brad did none of those thing. First off Brad did not tell me that he was taking over my case after Jennifer was fired. It took him until I was trying to put in a bid for him to reach out to me. Then Brad processed a rate lock without telling me and on the paperwork it said it was at my request. I had to reach out to Brad about that situation to get verbally what was going on. Also seller was supposed to deposit 5000 down per the contract. But no one told me that my type of loan I got, only lets a seller put 3% down. Brad never told me this. I never received a communication about it. I unfortunately didn't catch on to this until after underwriting was done. At that time Brad was out of the office during closing and was not able to answer all my questions; or my realtors questions. My realtor had to reach out to our loan processor Christine to get any answers about this. Christine was rude to my realtor, and it was too late. Because us finding this out after underwriting and right before closing. We were not able to make an addendum. Because my loan would have to go back into underwriting from what Christine said. I lost out on 1,850 dollars, due to Brads lack of communication.

Be honest and loyalty to the company

Any sort of communication. Not being told by the loan processor that all documents were finished but by the loan officer that documents were missing. Not showing up at the title company for closing and then being told in their office that we would not close and that the income I had documented would actually not count. Having any sort of communication in the over two months leading up to this that would have allowed us to fix the situation prior to having to delay the closing.

I was given misinformation by loan officer. When I recommended waiting on locking my rate I was told no I should do it now. They won't drop and they did when I asked if I'm able to take advantage of the lower rate no. The builder credits I was to receive were shorted and I was assured they were all used. Then 20 minutes before closing I needed to come up with 7k additional funds. Unacceptable, and pay additional wire fees after confirming the wire amount with Nancy a few days before. When reviewing the disclosure with her she claimed it's so confusing to read and she'd have to get back to me with regards to my questions. It's very unnerving being so late in the process and for her to totally act like my money doesn't matter. I would never recommend this company to anyone.

My previous interactions with New American Funding over the past 7yrs have been very positive. This was not

Brian Brisebois failed at every opportunity to provide even adequate levels of communication, class, grace, and politeness. He demonstrated unacceptable levels of customer service in not only dealing with me but also my agents. His incompetence and failure to set proper expectations caused multiple delays in closing. He was unable to be reached by phone, text or email, and attended an out of town conference without a backup in place to assist in his absence during a critical juncture of the underwriting process. He offered no apologies.

Did not communicate