New American Funding Reviews

My previous interactions with New American Funding over the past 7yrs have been very positive. This was not

Brian Brisebois failed at every opportunity to provide even adequate levels of communication, class, grace, and politeness. He demonstrated unacceptable levels of customer service in not only dealing with me but also my agents. His incompetence and failure to set proper expectations caused multiple delays in closing. He was unable to be reached by phone, text or email, and attended an out of town conference without a backup in place to assist in his absence during a critical juncture of the underwriting process. He offered no apologies.

Did not communicate

Clear communication and if there was a failure or misunderstanding except responsibility. Also know how the system operates. It’s not based exclusively on your personal experience. The world is bigger than that. Know your job.

The loan team did not listen to my concernes and evidence. As a result I was forced to pay and overpay a debt that was in dispute or I would not be able to close on the home as it was stated to me. There was documentation that showed that the information was incorrect based on payment history. If you can look at the history and payments to justify my accounts, where my money came from and question me as if I was a criminal, then you could have taken the time to look at the evidence and operate in the same manner of scrutiny. This team also question my reserve funds that had nothing to do with the transaction funds. I provided the supporting documentation but again if you could go to that extent to question if the money exists, then you could have ensured I was not being cheated as I was. The team could have taken the time to review the evidence that I provided to show that this "debt" was in dispute and incorrect. As a disabled, African American, age protected class individual, I feel my loan was scrutinized at a different level than other potential applicants. This is my belief. I do not have hard proof because I did not review other applications. However, I hope at some point this entity is audited and I hope that I am incorrect. In addition, my loan was not processed correctly, I was provided with documentation that I had to sign post closing that should have been signed prior to. My loan was not cleared to close until the day before closing. I will never use this company's services again. I will definitely tell my friends and family to never use this company. I feel that they were not working for me but against me and in thier best interest to facilitate them selling the loan.

Megan was very aggressive when I would bring up any issue that I needed assistance with. She was extremely combative and quick to assign blame instead of looking for a solution.

I was subjected to pressure, threats, refusals and ultimatums to lie on a loan application or the financing would be canceled. I was told rates would drop based on market conditions and then later told that the rate was unaffected by market conditions. Closing costs were much higher than expected

Never work with mister Gustavo Loli