New American Funding Reviews

Underwriters understanding you can work in one state and live in another state

I could not send anything through normal email. I could not reply or author original emails because your emails could not receive email from me. Fix that and communication will be much better.

I started the refinance process with your lender since August 2021 with Jessica Nihart she was helping me from the start til Oct. 2021 she never returned my calls. I kept calling emailing no reply till the end of November 2021 then I called and spoke to Adrian his office is here in Washington. He told me she quit and never passed on my paperwork to anyone so he pulled up my information and said he'll take over. About 2weeks later I recieved a call from Michael he said he'll be working on my loan instead. When I was on a phone call with him he was very patient while I was looking for information that is needed to speed up the process. He replies to my emails immediately and is very helpful.

Very nice to work with. But very difficult to reach on the phone.

Better communication, it would have been smoother if we had a conversation before the process began. It was in bits and pieces which caused frustration on our part.

The refinance loan process was a difficult experience and has been by far the worst. We lived at our first home for 17 years. This is our 2nd home we have been here for 17 years. We were so close to saying we've had enough. We have paid our 2019 taxes and we've paid our 2020 taxes. Requesting 3 different times for us to prove that we had paid them. We couldn't believe the hoops we were put through. First treat people with respect. Look at there past. People who have owned 2 homes for 17 years each and paid on time should be okay to loan to. If IRS says that we paid our taxes then they are paid. This loan was for Ted & Sherry. In the future both should be part of the phone process. Our loan officer only would speak with Ted and not Sherry. When Sherry was the person behind all the emailing and gathering documents. We ended up hiring our own Title company because New American doubled their amount they estimated. New American should put the real amount up front. At closing we ended up getting cheated because we didn't go with their Title company. We found out a few days before we were going to lose our lock. So our closing costs went up.

Shannon was excellent. We was attentive & always quick to respond. The problem I have with your company & I’m not sure who’s responsibility it is/was to communicate with me, the fact that there were specific bills to be paid off as part of my loan. That checks were going to written out to the those companies. Had I known that information, I would not have paid 3 bills off AND 5 useless checks would never have been created payable to utility or telecom self-reported. Totaling $548 + $2598 for the credit cards that I paid off and am having a very difficult time getting my money back from your company. They will not accept the forms of proof that the banks are supplying. Again clear communication & a little common sense applied and this could have all been avoided.

Overall service was great.