New American Funding Reviews
Review by Rebecca Murphy for New Garcia
Completed transaction on March 27, 2022
Having to send duplicate copies of information. Didn't send over closing papers til last minute
Review by Michael Shepherd for Aurora Briseno
Completed transaction on March 27, 2022
Good, prompt service on the front end. Closing was a hassle.
Review by Diane Conatser for Michelle Caponi
Completed transaction on March 24, 2022
The whole Experience with the appraisal company hired by New American Funding was absolutely terrible!!! After repeated calls the floor plan they show was never corrected!!!
Review by DeAnn Edwards for Chrissy Brewer
Completed transaction on March 24, 2022
Communication during the process could have been better. Overall the experience was good.
Review by Kelly Gass for Zane Best
Completed transaction on March 24, 2022
It was a long drawn out loan process from the very beginning. I spent 10's of hours of my own time, looking up documentation, scanning it, emailing it, only to be told that New American needed it again and again. One IVES report, I sent 4 separate times, through NO fault of my own. When telling my daughter-in-law my experience last weekend, she said what I had to do on my own was ridiculous, she would have done for me, via her mortgage company. Things were going quite well with Zane in the beginning but once it was passed on to a lady in Michigan things started to go downhill. Then she was replaced with Heather Mathews. Once Heather stepped in, she made sure things moved quickly. Heather's customer service is top notch and she explained things in a way that my wife and I could easily understand. She was always available, even after hours, and was always quick to respond to inquiries whether by email or by phone. And the fact that she answered her phone every time I called, makes her a cut above in my book. So please improve the continuity of support between your company and the customer. It needs to be more seamless, and there needs to be better communication between your people and the customer. Feel free to call me if further clarification is required. Thank you...Kelly
Review by Elizabeth Urso-Casimir for Amanda Leon
Completed transaction on March 21, 2022
Be more courteous and supportive. Get back to client in a much better timely fashion.
Review by Zachary Ratner for Jamie Tomes
Completed transaction on March 21, 2022
The title paperwork was not done correctly. We needed to have my wife added to title. It was not done after requesting it a few times.
Review by Ashley Gerard for Megan Paolucci
Completed transaction on March 19, 2022
Communication could have been better but other than that it was a good experience
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