New American Funding Reviews
Review by Thomas Hutchison for Taylor Wilkinson
Completed transaction on August 23, 2022
Good job great
Review by Brian Jacox for Travis Kahl
Completed transaction on August 22, 2022
After being told how easy the process and experience would be it was an extremely long and arduous journey with many points I almost walked away. Not Travis’ fault that I am aware of and admittedly a somewhat difficult case with my remodeling. That being said I was not particularly happy with the final outcome additional hoops that needed jumped through and the extra points needed. It wasn’t the most pleasant easiest process hyped in the sales presentation.
Review by Don Carnell for Arlene Masinsin
Completed transaction on August 22, 2022
My reason for an OK rating is that Arlene did a very good job at responding to my questions and at times concerns about the loan processing process, but Cardinal’s overall process employed using the Octane website is very frustrating and at times misleading. This is when Arlene stepped in to ease my concerns, kudos to her. So, if this rating were about Arlene as an individual I’d rate her Very Good. But, Cardinal’s loan processing process is very confusing thus causing the OK rating. If not for the excellent support provided by the Client Advocate team I would have halted the process. I could go on and on about the whys but this survey is about Arlene not Cardinal’s loan process which I found defective.
Review by Ronald Madrey for New Moad
Completed transaction on August 21, 2022
Better communication throughout the loan process.
Review by Shelbi Butler for New Watson
Completed transaction on August 20, 2022
To many last minute changes needed with loan.
Review by Leslie Kortzendorf for New Gray
Completed transaction on August 20, 2022
It took an exceptionally long time to get everything together. I feel like the amount of time es our loan went into underwriting was excessive. It took almost 3 months for the whole process. Previously we've used the same company and it took about a month. I'm very disappointed with that. Lyndsey was very helpful, though.
Review by Jerome Okafor for Jeff Glick
Completed transaction on August 16, 2022
The experience would have been more memorable had we been able to communicate more by phone with loan staff. Our VM and calls were virtually ignored during the process. Most communication was via email.
Review by Lisa Nolan for Melanie Jones
Completed transaction on August 15, 2022
Melanie is a great lender with awesome follow up and communication.
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