New American Funding Reviews
Review by Sasheen Maragh for New Drexler
Completed transaction on November 2, 2023
Worked very hard in finding me the best interest rate and mortgage payments.
Review by Utsav Shah for New Drexler
Completed transaction on November 2, 2023
There was not enough communication and status updates on what is going on with the loan. Only when I asked questions I received feedback and sometimes the documents were submitted ahead of time and they were requested again after a couple of weeks, and day or two before the closing. There were lots of late night emails being sent and asked to submit right away for timely processing.
Review by Nina Kalu-Orji for New Drexler
Completed transaction on November 2, 2023
The process was fast, thorough, and secure.
Review by Dan Pruitt for Karen Chiu
Completed transaction on November 2, 2023
I am a first time home buyer. I understand that this team is very busy but I feel like I deserved more communication. There were very stressful times I had to endure alone. Things kept changing, documents had to keep being resent. I’m so glad they fought to get this done, but the process wasn’t good.
Review by Tiara Hill for Karen Chiu
Completed transaction on November 2, 2023
Easy process
Review by Chetali Jhamnani for Karen Chiu
Completed transaction on November 2, 2023
Something that could be improved is the efficiency and timeliness of communication between the loan team members and the clients. Timely communication could be improved because it really would’ve helped with getting any documents on time. Also, what would’ve helped was acquiring a list of compilation of documents needed at once if possible to try to limit clients having to shuffle back and forth to gather documents. Lastly, what could be improved is reaching out to clients about needed items instead of waiting for them to reach out to find out if you all have everything. Other than that, everything else went well.
Review by Marcus Kaye for Karen Chiu
Completed transaction on November 2, 2023
Karen helped break everything down for us to understand.
Review by Gerard Giarratana for Ty Berry
Completed transaction on October 30, 2023
Difficult communication East coast time to West coast time. seems they got to my file after 4-7 PM East, which lost a day of response time. Suggest attending to East coast files, so that the connection is made.
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