New American Funding Reviews
Review by Audrey Rader for Anonymous Anonymous
Completed transaction on October 5, 2018
I feel pressured to take this survey, which I did not want to as the experience was not memorable. I was taught that if I do not have anything nice to say, to not say anything at all. Now I feel very awkward as I have a huge loan through this company, and may be dealing with them for many years to come and I was not able to honestly give a higher rating.........great.......... I plan on making my monthly payment, please do not pressure me to participate in more surveys..........................
Review by Eryck Robinson for Larry Garlutzo
Completed transaction on October 5, 2018
For the most part it was the lack of communication between the team when requesting information. My agent and I would receive conflicting updates between three individuals who were the lender, assistant to the lender, and the loan processor. For example, the Assistant emailed my agent saying we had CTC while the Loan Processor requested CTC from the Underwriter the next day. The process is already aggrevating but no communication between everyone made it extremely frustrating for us.
Review by Melissa Estrada for Anonymous Anonymous
Completed transaction on September 24, 2018
This was our first home buying experience.At1stit was great, we heard from everyone in a timelymanner, and received a lot of assistance with paperwork and questions.Towards the end when things were getting a bit more stressful I couldn't get into contact with anyone... sometimes not even our realtor. I heard of some other situations that arose throughout the process on their end but it definitely would have been nice to know.nerve wracking not being able to get an answer when we called panicing
Review by Cameron Ellingsen for Chris Garza
Completed transaction on August 22, 2018
I spoke to Chris one, mainly spoke with his assistant Stacy. Had some questions near the end, but didnt get a response until the morning of closing from Chris.
Review by Ted Stein for New Allsopp
Completed transaction on August 14, 2018
It seemed that he was slow to respond to my questions.
Review by Ashley Hamerlinck for Anonymous Anonymous
Completed transaction on July 8, 2018
I am not sure the issue was with Ahmad as much as the fact he is an out-of-town lender made the process much more “confusing” than we are accustomed to with local lenders. There seemed to be additional steps to take and more fingers pointed than I’m used to. There were things that came up which I don’t believe he was familiar with as he is out of state. I am also not used to having separate loan processors in the same transaction. We prefer to develop closer more reliable relationships here.
Review by Timothy Davis for Anonymous Anonymous
Completed transaction on July 7, 2018
Communication... No one answered my questions within a reasonable time frame. Closing was delayed several times, each time I was informed by the closing attorney.
Review by Steven Drew for Anonymous Anonymous
Completed transaction on June 6, 2018
Communication. It was there somewhat but when there was no response to my emails, I needed to initiate a call to leave a message and Eric did call back. We didn't receive very many hard copy LSUs that should come weekly automatically. I had to ask for an LSU every time. Eric was pleasant to work with when I did speak with him on the phone and he did follow through on the requests I had.
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