New American Funding Reviews

Fast and easy Thanks team

This was my third home loan and seems I was clueless with how locking in a rate worked. My past two were straight to the point and here is your interest rate. This one I had to choose my rate. The whole time I didn't want to bring much money to closing but seem the number kept getting bigger everything. Lee was very helpful. I think the interest rate information needs to be broken down to a level buyers would understand. Thank you for everything.

a little more hand holding in the process and a little more transparency with the conventional loan switch to FHA.

This is the third house I've bought, plus I've done a refi, so I know the process is intensive. But there were just too many unnecessary hoops to jump through. Having numerous forms sent to me with instructions, to print, have both my wife and I sign, scan in, and email back when DocuSign exists added a ton of aggravation to the experience. There were also a couple of things that popped up at closing that no one told me ahead of time, namely that I was going to have to prepay my year of homeowners insurance when I'm not escrowing. Now I have to go back to my agent and tell them to remove the insurance from my billing account for the year, and then restart it when it runs out. I would've prepaid it if someone had told me, but now you've just given me extra work to do. I'm not even sure if this is on your end, so disregard if so, but the closing date and time and location being dictated to us when we both work full time and my job is entirely in office was horseshit. I assumed Northbrook was picked because it was kind of a midpoint between us and the sellers--and the time because that's what worked for them--but they weren't even there. The place (Chicago Title) has an Oak Park location, which is where we both work. Why is this just dictated to the people who are, you know, the customers? And if the answer is, Well you could've said something, why is it presented as Your closing is at this time at this place, and not any question of Does this work for you? Lastly--and apologies for the long-ass response--your survey needs a little work. The first two questions are fine, pretty standard Likert scale stuff. But the question to rate the processor is unfair to her and your survey taker, because you should not use Excellent, Good, Poor without an Fair option. I rated Kristen a Poor on one of them when in reality it was fair, but it certainly wasn't Good. Alternatively, if you want to use a three point scale, then it should be Good-Fair-Poor, which is plus-neutral-minus and more aligned with how people actually think about their experiences. Still, I will definitely work with Roy again, I just hope you guys have some of these things cleaned up by then.

I rated Mark Ray low because I assume I worked with his staff but never had a conversation with him that I'm aware of. I worked with Moustafa and Heather was my processor. The process was grueling, expensive and time consuming but they were pleasant to deal with and Heather pulled out all the stops to close before my extended trip out of the country which I really appreciated. So overall, I am pleased.

Elvin went above and beyond and assisted me through the whole process. I never interacted with his boss Ron Sequeira. As for Elvin I rate him a 7 stars out of 5.

Overall the process took longer than I was told. When there was something needed from my HOA I should have been notified immediately what was needed because I ended up having to reach out to HOA for the items as they shared they couldn’t send directly to the lender. There was always a sense of urgency with items and phone calls during the day. I work a full time job and can’t take calls whenever my phone rings. Janet and Robert did follow up with me via email which was best method of contact. It wasn’t a great or horrible experience overall, just took a while longer than I expected. It all worked out in the end so I got what I needed.

Bien was great to work with..