New American Funding Reviews

We are frustrated. We don't understand how rates are under 7% yet we ended up with something well over. We feel the desire to lock us into a New American rate took priority over doing best by the customer. The float down option feels like a marketing gimic that only confuses people into agreeing to something that doesn't benefit them. We should have shopped around more and will do so when we can refinance. There was also confusion over someone changing our electricity without our knowledge.

(1) The final signing was done with a notary who's main concern was to tell me OVER AND OVER AND OVER that she could not give me legal advice (I never asked for legal advice). She also kept telling me that she had another appointment at 5:00. I'm paying "through the nose" for this refi, The notary kept making me feel as if I was an IMPOSITION to her schedule. (2) There were MANY errors on the package (did anyone ""BOTHER"" to check it before handing it over to me - - YOUR CUSTOMER? (3) Whomever copied the package "CUT OFF HALF INCH on the left side of EACH page. Whomever is making copies at that escrow: are they even checking to see what they are passing on to the customer? (4) On every R.E. package I've had in the past, I've always had the loan officer present during the signing of the final package. Not only I did not have a loan officer standing by on the phone, or present, but I was made to feel as if I was an IMPOSITION to your whole organization..... this while you people pay yourselves THOUSANDS from my loan. (5) Last, but not least: The appraiser sent to my place said I had to show a permit for the wood stove. I'll keep it short - - if the airhead had looked on the label stuck to one side of my home, he would have seen that there was a PERMIT NUMBER shown on it. However, he was quick at collecting $625. Never mind that his laziness cost me $210 to purchase a permit at L&I since I'm not an appraiser and I didn't know that the "magic" number could have been found on the house TAG. I explained this to Ashley saying that the appraiser owes me $210... The subject was changed very quickly. CONCLUSION You, John, couldn't have bothered to JUST GIVE ME A "CLOSING" CALL? - - CLOSE THE LOAN, - - GET PAID, - - MOVE ON TO THE NEXT SHNOOK?

Meredith did not communicate well with me. She said at the beginning she would walk me through things step by step but did not. I advised her many times I was new to the process but found it hard to get the answers I needed. Felt that most of the time I was more of a bother than a client.

The lack of communication prior to closing was the reason for the "ok". He failed to communicate with us and our realtor. When asked when we were going to close, he said the 20th of July. Jose claimed to have tried to contact me and the wife but there's no evidence of that, all to tell us more needed to be done before we can close on the date he said we will close on. We had to put our things in storage and get a hotel because of his bad call. Things were great until the last few weeks before actually closing.

Loan closing was delayed due to late and unreasonable demands from the lender. We could have lost the house due to these problems.

No, just was not happy with the process.

To many loops to jump thru. Took way to long.

More timely and direct communication as well as better accountability would have helped. I believe that the lender could benefit from some professional development training.