New American Funding Reviews

I was a customer of Justin Brown's team for a home. Contrary to many other reviews, I had a terrible experience. Furthermore, after the home closed, I've been getting spammed with emails and snail mail from there. I've asked them multiple times to take me off their marketing list, but they have ignored me continuously.

Horrible experience from day one. Our loan officer quit in the midst of closing and we weren’t even told about it. Finally got told they were assigning someone new to us and she was terrible at responding. The appraiser who did an appraisal on the house we were buying docked things for the seller to fix and when closing day came around they told us we couldn’t close because they forgot to schedule a reappraisal. The guy who did the first appraisal was out of town so they had another guy come out and he said everything was fine so we closed. They told us our loan officer would be at the closing table and no one showed up. They then proceeded to send the first appraiser back out after we closed and he docked stuff wrong and they are now saying we have to get all the repairs done by the end of this week or we have to pay back our grant.

accessing my personal information without my permission

Unprofessional and poor customer service received from this company. Very dissapointing experience.

she told my friend and her husband a bunch of lies.

I've purchased 5 homes in my lifetime prior to my latest home. New American Funding and lender Stacy Holland in Navarre, Florida made this my worst home buying experience ever. I had deal with poor communications, late to need on documents, unprofessionally rude to my wife, and failed promise on initial interest rate. I will never use this lender again and will warn all of my friends, family and associates to not use them.

I currently have my home financed through New America Funding. I’ve had a good experience but in time of need their options does not help but will possibly hinder. I work for the Federal Government and as many know it’s currently shutdown meaning myself and 800,000 + employees will not receive pay or back pay possibly until the issues are resolved. This situation is completely out of my hands. The only option New American Funding has available is for to apply for a retention loan meaning they would suspend my monthly mortgage for a period of months if I apply or qualify to receive the service provided. The loan will be suspended but ounce the term I Qualify for 6,8 months etc is over I would have to pay back the amount that was suspended plus my normal monthly mortgage but I can apply for payment plan and if approved I can do it over a period of time until it’s paid off. I understand things happen some planned, some not planned, somethings can be controlled and something s not but the Government Shutdown is something I can not control and I can not make the leaders open it back up. This message isn’t intended for everyone but if your a government employee who’s pay can be affected buy a shutdown don’t look for any type of help from New American Funding because it’s all about money and not about the paying customer there should always be more options and it shouldn’t take 30 days after receiving to process the application to then determine if or if not you fit the Criteria

They have not communicated with me through out the process. As a single mom on a budget trying to buy a home I am looking at a house payment more than I planned for and finding this out the day before closing. I am very unhappy and would not recommend them for a home loan. Especially if you are wanting communication and understanding in buying a home.